Delayd flight out of atl as always miss my conection in dfw no flight untill next day
Delayd flight out of atl as always miss my conection in dfw no flight untill next day
The flight was delayed for over four hours due to “maintenance “. Your ground staff made no efforts to avoid my family missing their connecting flight to London. They did not try to reroute them and didn’t even offer meal vouchers without being asked. My daughter, her husband and four children were in the States for our son’s celebration of life service. They experienced rude and unhelpful staff in Asheville. The lack of communication was disgraceful. They missed their connecting flight and the first rebooking. Then the 2nd rebooked flight was delayed by over two hours. They didn’t leave Charlotte until 1:30 AM. Since returning home my granddaughters sleep has been so disrupted that they are overly tired and cry hysterically at bedtime. I have already contacted you regarding compensation but have yet to receive a response. All I’ve received is a canned wrote response. This is not acceptable!!! When my wife and I traveled to England in December on your partner, British Airlines, we were delayed for 4 and one half hours. We missed our connecting train to Leeds and had to pay double. They not only reimbursed our extra train expense, they also refunded half our airfare. And upon our return to the States we were surprised to find that they had upgraded us for free! Now that’s customer service!!! I look forward to a prompt real human response. Sincerely, Jon Cannon
No complaints. The flight was uneventful, which is a good thing.
Seats in coach aren't padded enough for a 6 hour flight
I don’t think the flight attendants are happy. They do not seem to be friendly or welcoming.
The main flight was OK but the second flight was chaotic with delays
Terrible. I hate flying with AA. There is always a high level of stress felt when I fly with them.
I can say I will not be taking this airline again any time soon. Seat were uncomfortable and too tight. Lack of chair screen and little overhead space.
Flight was delayed 5 hours causing me to miss my connecting flights
Excellent pilots in an extremely foggy situation. Very good communication with the passengers about possibly being diverted to another airport.
San Juan (SJU)Puerto Rico
Providenciales (PLS)Turks and Caicos Islands