Overnight flight in the old style Business class, but still very good.
Overnight flight in the old style Business class, but still very good.
Friendly cabin crew and the flight was on time. Would recommend toanyone
The seat did not recline and we called the stewardess, he forced it to recline, but when we landed, it did not come forward because the seat was broken. The stewardess came, He tried to do it but couldn't do it, the flight commander came and spoke to us in a bad tone, telling us to get out of here, she waited at the head and acted as if there was a child and we couldn't get up, it was very shameful, I don't even know if it's true, but she said if you don't get up, the plane will not land and will keep turning around. Then a passenger pushed the seat from behind and it worked. Then we wanted to talk to the supervisor again, but she did not come next to us. We fly so much and this is the first time we encountered such a style.
Boarding did not have a clue what is an EU disability card
The flight was very dirty and the food was very bad
Quality of service on board was very inconsistent. FA service primarily seemed robotic and they barely engaged with passengers
On line check in needs a lot of improvement. I tried and gave up.
The crew was excellent, but the flight was a little delayed and the temperature on the plane was too warm.
Better attitude training for staff at airport, better training for flight attendants, better food, don’t put us with all the crying babies that cried nonstop for 12 plus hours.
A very good airlines; we were pleasantly surprised by the attentive professional and service! Great job.
The check in from Panama to Houston was good. From Houston to Toronto was definitely an experience. The Pilot from Houston to Toronto was exceptional. He probably saved our lives by noticing a dent in the fuselage. Everyone was taken off the plane and we boarded a new plane
An hour and a half late is UNACCEPTABLE. The negative impact to our family is unconscionable. And for the price we were forced to pay...
It was fine. Flight was on time and arrived at destination with 15 min to spare.
Nothing beats ANA customer service on my opinion. Maybe because of their Japanese culture (and food). Arigatō
they made me check my carryon. There was space in the overhead bins.
The flight was delayed instead of leaving at 11 it left at 12.20
There was no lounge for passengers waiting before boarding the aircraft at F65, so passengers are just sitting on the floor or just spread everywhere the premises before boarding.
Flight cancelled due to fog. No other flights available for 36 hours. Directed by United to book passage on another carrier, and submit receipts for reimbursement. Did that. United now states they will not reimburse. Currently out 2 grand.
temperature, temperature, temperature. it was hot as balls and everyone around me was complaining and constantly adjusting their vents
The food needs to be improved, up to the standard of the people and the accommodation.
Food was low quality as well as quantity; I ordered vegetarian. We waited 35 MINUTES for the first bag to arrive after landing.
Disappointing. Had to pay 70 euros for one checked bag. Transatlantic flight was cramped, not very comfortable
It was not Iberia. It was with United. It was great!!!
Pretty fair for the price of the plane ticket. Food was poorly, but overall was a ok experience for a super long flight.
They offered several meals and snacks, the crew was very friendly and kind. There was a broad selection of movies, shows, and games. I was impressed!
My son and I are 193 cm tall. We had reserved and paid for seats with extra leg room towards the front of the cabin. The day of the flight, we learned that Iberia had changed aircraft. We were assigned regular seats way back in the cabin. When we landed from our first leg we spoke with agents at the gate and we were told that they couldn’t improve our seats because the flight was full.
Our flight was delayed by 2-hrs but I understand it was beyond the scope of the crew members
Seats comfortable on economy plus and attendants very helpful. Food was ok. Bathrooms needed servicing.
Iberia subcontracted the flight out to Level (?). I would never fly Iberia/Level ever again. Old planes with no tv’s or wifi. Barely edible food. Small seats. 10/10 don’t recommend.
I paid for premium economy but BA oversold the seats and we ended up being downgraded. Not acceptable given how much we paid for the flight. We were also separated to 2 different areas so not only did we not get the service we paid for, we didn’t even get to sit together. I’m not happy at this treatment by BA because of corporate greed.