landed in panama it was in terminal one. We had to take a bus to terminal two for customs. Then back to terminal one. It was very frustrating. Then, on the way back from panama it was the same situation. We had to go back and forth between terminals to check in and drop our bags and then to board. When we were leaving, we had to wait in line for the boarding area and go through another gate security process. They told the bottles of water and coffee were bought while in line in the airport after we passed the main security. Ridiculous (and expensive). A much better communication system is needed.
landed in panama it was in terminal one. We had to take a bus to terminal two for customs. Then back to terminal one. It was very frustrating. Then, on the way back from panama it was the same situation. We had to go back and forth between terminals to check in and drop our bags and then to board. When we were leaving, we had to wait in line for the boarding area and go through another gate security process. They told the bottles of water and coffee were bought while in line in the airport after we passed the main security. Ridiculous (and expensive). A much better communication system is needed.
Very good, despite we had a delay because of some problems at the airport.
More information is needed on travel Requirements in the check in website
la atencion en el avion fue excelente, la facilidad del checkin es muy buena.
I liked the friendliness of the crew and comfortable flight. All good.
Boarding was very expedite. The chairs are fixed you can't rest comfortable during the flight.
No complimentary food and beverage (water, soda, coffe) is offered for a six and a half hours long international flight, not even in premium economy, just to try to squeeze a few more dollars out of the passengers. First and last time flying with Avianca.
Discomfort has become a feature in Avianca flights. That isn’t terrible on short, local flights (most of them 1-2 Hrs)… but a 7-Hr flight with no water, no coffeee, no nothing (unless you buy it) is just not right. Uncomfortable seats, almost inhuman space between chairs, in long-haul flights needs to be reviewed by airline. And unavailable entertainment system doesn’t help either. Flight was safe and on-time, which isn’t easy to achieve. But all other features aren’t features: they’re a modern way of torture. Avianca really needs to up their game, or bluntly declare: we’re an ultra low-cost airline, and fees will drop accordingly.
Every food and beverage has to be paid and the seat was not confortable. They even gave water.
Avianca: you pay for a high-end flight and you fly like a low (very low) cost!
I paid extra for seats up front, I expected unless the beverages wold be included,
The only thing I like about Avianca is that it is the airline of last choice and they never disappoint my expectations
The crew was the best and very accommodating I know you don't offer any complimentary items but water and coffee will not break the bank !!
My mother was HARASSED AND ACCOSTED by the gate agent for her bag. I pre purchased the bag fee and the gate agent made my 78 year old mother board, deplane, re pay for her bag fee and board again. The gate agent made my mother pick up her own bag and REFUSED to help her, she is an older woman who wasn’t bothering anyone on a flight that had maybe 30’total passengers. I am going to sue this airlines for their HORRIBLE customer service and treatment of my mother, and all this occurred the day after Mother’s Day!!!
The boarding attendant was slightly rude when I asked about checking our stroller. Made me feel like I was bothering her.
Flight was canceled. Knew there was weather, and were notified of 20 min delayed, and then suddenly canceled. Next reschedule was for 2 days. No help other than to refund. Thankfully full refund and appreciate that. I appreciate discounted airline but felt they could've done more for customer inconvenience.
The seemingly have no respect for their customers, on any level. Definitely my last time flying spirit.
It wasn’t as horrible as I would have expected, however, to not provide water and change so much for bags is a ripoff to say the least.
It’s been awhile since we have flown and impressed by the changes we saw! Customer service was great. On board and before
Flight was delayed...not horribly late. Just before push back engine shut down for a quick replacement item that took about five minutes. After that, everything was smooth and the pilot was able to make up time in the air so that our arrival time was not too far off the original anticipated arrival time.
The flight was over two hours delayed from Honduras and over 3 hours delayed from the connecting flight. Ridiculous!!!
Everything was fine. I really enjoyed our early flight from philly to Orlando as well as the crew.