The personnel at the counter was very helpful. Everything ran on time.
The personnel at the counter was very helpful. Everything ran on time.
This was my first time flying Copa but I'll definitely be back! Great service, professional agents, and delicious food for a fair price. Thanks for a great trip!
No boarding announcements leading to the usual confusion and people trying to board before their group number.
As usual, the flight with normal legroom was not very comfortable, but the second flight was much better because we had paid for extra legroom. It was very nice to check our bags without an extra fee.
la atencion en el avion fue excelente, la facilidad del checkin es muy buena.
I liked the friendliness of the crew and comfortable flight. All good.
I do not speak Spanish or read in Spanish When asking for help, people were hard to find they spoke quickly and pointed a lot directions for where to go and what to do we’re unclear. Which made my traveling uneasy.
I didn't realize they didn't have bathrooms on the plane. Almost had a very bad situation.
It was confusing because I got a notification that my gate was changed when in reality it wasn’t
It’s been some time since I saw the plane and the cabin that old and worn out.
No air in the middle rows. Had a hard time breathing. Was dying of heat.
Awful, horrible customer service. Flight got delayed and had to spend y the night in Bogota as a result. Very poor
Hostile flight attendants. Second flight with Jose so much better. Arrived 1/2 hour early. Thanks.
We had 2 delayed LATAM flights in our trip. We were only given one coffee for 5 hours delay. Also when we were boarding the crew wanted to charge us for our allowed carry on luggage. I got a bit angry and they finally didn’t charge anything. Not flying with LATAM again.
As usual, LATAM tried to rip me off as a Gringo. They ignored the fact that having paid for my assigned seats, I was entitled to one free luggage per person, up to 10kg, and tried to charge me USD40 per item. While they ripped me off by $160 on my outbound flight (4 luggage pieces, which should have been free), I vehemently protested this time around. Note that they only request this from gringos, not from Spanish speakers. LATAM behaves like a racist extortion organization.