At 15 mins after takeoff captain inform plane needs to return to Medellin because a technical situation. The change flight to next day directly to Puerto Rico. They'll pay for hotel (a specific one), dinner, next day breakfast and transfers from and to airport. But when get to the hotel, hotel administration informs they don't have rooms available and that they did not confirm 'anything' to the airline. We wait until night, and nothing happens. My group of four stay in a hotel nearby and pay for it. Next day during check-in we explain to de counter employees all details and they call and make 'some things' and pay us hotel and dinner expenses. This employees are super heroes for us. Airline keeps us waiting for hours to resolve the situation. They could tell us, right away, that we select any hotel, pay for it and bring receipts next morning.
At 15 mins after takeoff captain inform plane needs to return to Medellin because a technical situation. The change flight to next day directly to Puerto Rico. They'll pay for hotel (a specific one), dinner, next day breakfast and transfers from and to airport. But when get to the hotel, hotel administration informs they don't have rooms available and that they did not confirm 'anything' to the airline. We wait until night, and nothing happens. My group of four stay in a hotel nearby and pay for it. Next day during check-in we explain to de counter employees all details and they call and make 'some things' and pay us hotel and dinner expenses. This employees are super heroes for us. Airline keeps us waiting for hours to resolve the situation. They could tell us, right away, that we select any hotel, pay for it and bring receipts next morning.
Everything was good. But this airline doesn't give ANY food. You have to pay for everything, including water.
I had a 7 hour flight from New York JFK to San Jose Costa Rica. There was no in seat entertainment, no seat recline and poor leg room. Nor did Avianca hand out water. Extremly dissapointed. Had I known this before i purchased my ticket. I would have never booked. Buyer beware!
Sería bueno informar que el vuelo es de bajo costo y saber que hay que pagar a bordo para conseguir algo de comida.
First of all, we bought a non-stop trip and in writing it indicated a direct flight to Miami. We did not only stopped in Nicaragua, but were force to disembark and were processed again through security as delinquents just to get back to the same plane. We're American citizens and Nicaragua is a communist country and an enemy of the US. We were therefore kidnapped by illegally and unnecessarily disembarked. We were overcharged $190 for the luggage that went into the cargo area, though we had already paid for a round trip. We didn't buy food on the way back, because you charge even for coffee, imagine if we had asked for water. No internet. We didn't watch entertainment.
We have to pay extra to check in this have to be free
The worst experience I could have. They are not efficient
Half of the computers to print bags labels weren't working Not enough people to check bags I missed my flight
Seats don't recline. Took my water away at the gate, the one I got AFTER the security check. Said "no liquids", while others were carrying duty free without problems. Made me buy water on the plane for $3.
Everything was good except the seat that it doesn't recline and wasn't uncomfortable to seat straight all flight it should at least recline a little bit.