I was treated well in first class. I have no complaints. I will definitely fly with my favourite airline again this year.
I was treated well in first class. I have no complaints. I will definitely fly with my favourite airline again this year.
There was no music on the flights unless you came with your headset.
Their bar selection could be greatly improved; they only had one spirit option
Music would have been great and information about the flight. Meaning how high and the weather conditions.
It was good but the food was small for the duration of the flight.
I wrote to the entertainment and food OK because it was non-applicable All excellent
Checking in online still requires going on the physical check in line
I enjoyed the smooth flow and well coordinated boarding and the very courteous attitude from the cabin crew We look forward to flying with ya’ll again
Pleasant experience checking in. Seating is way too tight, especially for persons who are not petite. I thought the pilot was excellent in terms of his commentary and information. Wrong gate information on boarding passes. If I was not alert I could have lined up to board the wrong plane.
The crew was excellent, check in was easy ,the food wasn't good, movies should be recent and more selections
Our flight was delayed 2.5 hrs due to plane being too hot! After 1.5 hrs, airline decided to use another plane but had to wait for gate, baggage transfer & beverage transfer. Anyone could tell after first half hour that another plane was required and although did not affect us many would miss connecting flights at Heathrow. I have found the stewards are not the friendliest in the industry and the food is questionable, even as I like airplane food normally, the best of the 2 flights was the yogurt & granola for breakfast.
Flight got delayed due to a technical issue, but they were quick to find an alternative airplane.
Generally good but we were delayed almost two hours from the original time of purchase. The pilot claimed an internal issue then an external equipment issue that needed to be adddressed. He made up a lot of the time.
The main flight was OK but the second flight was chaotic with delays
Overall okay. Ipgrades ate worthless anymore. Wish I’d not been so loyal To them for so many years. Platinum many years. Gold for life. Usually 20th-30th on upgrade list.
Cut off carry ons, had to check, got on and there was plenty of bin space. Disappointing.
May never fly American again Delay in take off WITHOUT EXPLANATION Cabin freezing Crew NASTY entertainment did not work entire flight
It was wonderful upgrading to first. Plane was so cold thou. Crew was great. Wish there was a food option in first for such a long flight. Doesnt matter the time of day. Chintzy.
Flight to Phoenix was delayed 1 hour and was not weather related. Flight Denver was delayed 2.5 hours and again was not weather related as the plane came from San Francisco.
A much better flight than our previous. The flight attendant took care of us and regularly checked in to see if we needed anything. Brought us drinks prior to the departure and then a couple more times. Totally makes the difference in how you travel when the crew is checking on their passengers. Great job on this leg of our trip.
Kingston (KIN)Jamaica
Basseterre (SKB)Saint Kitts and Nevis