Very bed boarding, there was overbooked and make a lot of problems and noises
Very bed boarding, there was overbooked and make a lot of problems and noises
The flight as far as timings go was excellent. Unfortunately we ended up sat with someone on a night flight who had been drinking alcohol before boarding and BA staff were happily serving him more alcohol. He was very drunk which made our flight uncomfortable and awkward. My partner had this person lying on him whilst asleep. Alcohol should be served minimally. If there had been an emergency this person would not have been in a fit state to act accordingly.
The entire process was flawless and as expected flying first class. The only thing that I have a complaint on...when first boarding, the plane was EXTREMELY cold; then when we were trying to sleep, it was way too hot - just better regulating (especially trying to sleep) would have made it perfect.
The crew on board were all very pleasant and happy to help. The flight had the old business class seats. The departure board in the business lounge did not update and kept on saying ' gate open' but never said boarding. When I got nervous about the departure time and walked to the gate I was told off rudely for being late.
The FA told me that the dinner was vegetable curry which turned out to be vegetarian (tofu) which I don’t care for but that was the only disappointing part of my trip.
Overall good, the gluten free food is very hit/miss though and you must tell them you have an allergy days in advance.
Everything was great - but then had to wait one hour for my luggage in Verona…
It was ok but not at a business class standard No entertainment system available which is poor for a 3+ hour journey Food was ok and service was good though
Both flights into and out of Heathrow were delayed over two hours due to BA technical problems. Ground crew was not very friendly. However cabin crews were
Some of the crew weren't really nice. The seats were uncomfortable. Absolutely no entertainment system at all. The pilot was good though and completed the trip in a shorter time than expected which was great for me.