It was a partial full flight. But even with a spare seat it was hard to get comfortable More on me being a wide body probably
It was a partial full flight. But even with a spare seat it was hard to get comfortable More on me being a wide body probably
I fly Alaska regularly and they have great service. From boarding, in cabin to deplaning.
As a frequent traveler, I have found my recent experiences increasingly frustrating due to the frequent and drastic changes to my flight schedule with no prior notice. These unexpected changes have severely disrupted my travel plans, and the communication regarding these adjustments has been poor. Despite reaching out to customer service, the responses have been unsatisfactory, and no compensation was offered to address the inconvenience caused. I believe Alaska Airlines needs to significantly improve its handling of flight schedules, enhance communication with passengers, and provide better customer service to ensure a smoother travel experience.
Flight was on time. Transfer was in same terminal. Flight attendants were very accommodating. .
Service was excellent. Staff at check in cleared hurdles for me so I could travel with my service animal.
We missed our connection in SFO What more would you like to hear? You changed our Rez It sucked We spent the night in a hotel Not Good
Comfortable seat, plenty of leg room which is so rare, overhead bin comfortably accommodated my carry-on bag. Deli box was tasty, service was good, bathrooms were clean. Uneventful flight, which I appreciate. Departed on time and landed early.
The seats were incredibly small and the attendants were grumpy the whole time.
4 out of 4 flights cancelled or delayed. 5th trip with similar experience
I did not like anything about that flight. The check in at the gate was horrible. The inflight service was bad and WiFi was not available for me to be able to entertain myself since it was a long flight.
The flight was excellent. The crew was welcoming and attentive.
Flew business class. Everything was excellent. No issues at all. Not very many “good” movies to choose from. But lots of mediocre ones
I cannot say this enough, I NEVER BOARDED OR HAVE HAD ANY TRAVEL IN THE PAST YEAR. However your app says ive been traveling a lot lately. GET REAL HUMANS TO GIVE CUSTOMER SUPPORT.
Jet Blue keeps getting iit wrong. 4 hour mechanical delay followed by terrible boarding experience. This is my third horrific jet blue flight in 2024. I am going to try to avoid this loser in the sky
Need a 2nd round of water for a 4+ hour flight
Great crew. Smooth flight that was on time. Boarding is a disaster as usual. Bought more room seat and was Grouo A. The flight was packed by the time I got on. TVs did not work as usual
We flew halfway to our destination (NYC to Burlington) and turned around due to a mechanical issue (landing gear wouldn’t retract automatically). We turned back to JFK for JetBlue’s benefit as we landed safely at JFK and could've just as easily landed safely in Burlington on our Christmas Day flight. Instead the company directed the crew to return the plane to more easily service the aircraft. The passengers landed 3 1/2 hours later and JetBlue gave each passenger $50 for the trouble. Hardly fair compensation to be separated from family on Christmas Day.
There was only internet service for the last hour. Other than that is was a great flight. Good Crew and landed a head of time.
Problem with the gate after landing for an hour caused lots of issues for commuting after. Don’t think the crew handled it well at all.
Landing was bad. Gate issue or something for 1 hour. Missed my taxi, thus paid triple for the ride to my hotel.
I really do not like the basic in basic economy.
No lounge access with “United First” ticket. False alarm about late flight, jeopardizing connection. Wrong meal. Loose power socket would not hold plug, could not charge device. In-flight access to text messaging did not work. Toilet seat on plane would not stay up.
We ended up with seats in the very back. So they did not recline. Have no idea why, we reserved and checked in very early. The isles were very narrow and the seats had very little leg room. But they did give us water, and a snack.
Boarding was terrible. My wife uses a wheel chair and she was in an incredibly hot closed metal cargo box for close to 20 minutes before getting on board
Two flights,both poor. No entertainment. Cramped and uncomfortable seats, little space, the rest was OK. Staff were acceptable good.
Quit making seats narrower and narrower. The guy beside me spilled over in to my seat.
They did get us booked on a later flight, but it made us miss our connecting flight. So, we had to stay and another state overnight with no luggage or clothes. Because they kept our luggage at airport for next flight on the next day.
Airline did not explain reasons why flight was delayed two hours. Explanations were badly needed and rarely provided. Problem seemed to clearly be the airline’s fault and not the fault of the weather or airport.
Flight was delayed by over an hour and gate checked bags took 15 minutes to be delivered to the jet bridge.
I liked that we arrived earlier, you could improve your snacks give away
No problems with flight. Even though I had a short layover in DFW, I was still able to easily make my connection.
Food options were limited which is absolutely embarrassing for a Flight of this size The staff did not come around as much and I am not accustomed to such poor service from American Airlines Drinks I believe were limited to soda and water
The only poor experience was the flight the day before was canceled. I have flown enough to change as soon as notified. That was a huge plus for AA. Obviously I paid out of pocket for a hotel. Not AA choice , it was mine. I had resources. Other friends on the same flight were more affected. I know everyone is doing their best and the ability to change my flight was a good move AA.😀
Smaller, regional aircraft limits amount of overhead luggage space. At least there were jetways at both BNA and PHL. First class food service was minimal with the usual assortment of packaged snacks (nothing creative) and no handiwipes. American tries to turn around aircraft too quickly without enough time to clean the planes. WIFI service did not include TV programming.
No meal on a cross country flight? SFO-MiA is pretty much the definition of a coast to coast flight. No meal provided. Sky high wi-fi rates too. Stop nickel and diming your customers.
Considering the weather issues. It was great. Over all the 13 flights changes
Flight was canceled and then rescheduled on another flight. Paid for first class but moved to the back of the plane. Then put up in the worst/dirtiest hotel I’ve ever stayed in. American Airlines should be ashamed of putting their passengers/customers in a place that filthy.
We appreciated that the AA agent at the check in desk was aware that we might not make our connecting flight from Liberia to Miami due to delays. He immediately got us on an earlier flight, which meant less time in the airport and the ability to catch our flight home. Without him, we might had to spend a night in Miami, which we could not do due to work schedules once we got home. This action is what made this flight sequence excellent.
My trip was delayed for more than 3 hours without any explanation. Also I have a business meeting that I lost.
Flight very friendly. Made sure all passengers were comfortable and took care of any personal issues