It wasn't really their fault it was the horrible winds and we just got unlucky.
It wasn't really their fault it was the horrible winds and we just got unlucky.
Worst food I've ever seen on a plane. One flight attendant must have been going through a bad breakup, although the one who kept covering for her was excellent.
The helpful attitude of the staff, and being a wheelchair passenger everyone was helpful and understanding. The trip was made comfortable by the upgraded seat which was given without my request, that was a great surprise. Thank you Delta.
Excellent flight from boarding to landing. Plane crew was informative, warm & attentive.
Flight diverted in SD. Later take off in Seattle by 1.3hrs
Quick flight on older aircraft. Sat in last row…really noisy. No video available
First class? Seriously? We got a wider seat and a little extra legroom. The plane didn’t even have TV’s. Not a huge deal, but there was nothing first class about this except the price tag.
Didn’t feel that same attention and carénese as other crew members
The plane smelled like a sewer. Multiple passengers complained. It’s a safety and quality issue to clean these planes.
I liked that the planes brought me back to NYC safely, but I could have used a friendlier crew.
They offered food. The crew passed by again offering water. I enjoyed the two seating section. I think is very comfortable instead of the three seat way, unless you seat in the middle; which it's not bad, but I wouldn't prefer. All and all, I think the lay out of the seating rows are better than other airlines so far( I haven't tried many anyways). The lay out makes the getting in and out to use the restroom less uncomfortable and cramped. First time flying with Latam. I will fly with them again
I missed my plane because there was a lot of people during the migration process. The airline has the chance to care for their clients and they could get the passengers missing in the flight. I lost a day of work and Montfort transportation to go back home and go to the airport again. Unfortunately the airline doesn’t care about that. I use latam at least 4 times a year, so I guess I need to be treat better. In addition, one on my baggages didyarricw to my destination. So frustrated with this trip.
It was ok for the most part, it is missing something
It was a good experience, the flight was a little too long & the food was ok
Liked check in process To improve: food and beverages. Not second round was offered and meal had no salad.
Check in of my luggage which needed to be paid for was excellent. Thanks to Nora
As usual, LATAM tried to rip me off as a Gringo. They ignored the fact that having paid for my assigned seats, I was entitled to one free luggage per person, up to 10kg, and tried to charge me USD40 per item. While they ripped me off by $160 on my outbound flight (4 luggage pieces, which should have been free), I vehemently protested this time around. Note that they only request this from gringos, not from Spanish speakers. LATAM behaves like a racist extortion organization.
Very courteous crew, the food was good and the flight was on time.
This airline is full of junk fees. After paying to get my kids to sit with me, we were asked at the gate to check in our roller bags and pay $40 for each one. Peruvian passengers all took their roller bag in the plane. I don’t appreciate airlines who spot the gringos to tax them more.
Even though we left CMI late, we mostly made up the time.
American Airlines continues to price it can provide the least comfortable passenger experience in the air. This legacy carrier rivals the budgets for both terrible seats and inadequate amenities. I am a 5’7” woman who is not wider than a coach seat (even on these narrow bodied aircraft). My 3.5 hour flight was terribly uncomfortable because the leg room is inadequate (my knees hit the seat on front of me even when it was not reclined); the seat barely reclines; and the foam padding is worn thin to the extent one can feel the metal supports of the seat. Add to this the fact that the aisle is super narrow, so that the drink cart literally scrapes the arm rest of the aisle seat. It’s basically torture.
The food at Admirals Club was really great Pijamas were a nice feature The flight attendant was very nice and great attitude The aa.com does not work well specially internet service Overall a very good flight .
Plane felt so crowded and tightly packed. The chair itself was not comfortable.
First of all , lucky I caught our flight changes and we actually flew into chicago then Fort Myers
Flight a little late. Entertainment system didn’t work for first hour. Toilets dirty after 2 hours. Is there no one assigned to clean them?
Terrible Ticketing and Check in process. I learned that AA unilaterally cancelled my premium seating from PHL to CLT and from CLT to JAN. They did, however, refund my money, but my seating was subsequently severely downgraded. They didn’t have a seat for my unless I paid for it! Not cool! Consequently, Check-in took 45 min. AA is usually great, but this was my worst experience with AA ever. Appalling they they arbitrarily cancel my seats threatening loss of flight if I didn’t pay for a seat!!!! -John
The plane was subbed for another last minute, the gate was changed last minute. Could live with that but we boarded and there was a delay which totaled an hour in the end. There was a technical issue which meant wheels needed to remain out for ten mins after take off. My USB phone charger was broken as was the headphone jack which meant I could t enjoy the IFE and could use my phone after a few hours. Even the map function on the plane failed to work after a few hours.
The wifi didn’t work and there was limited food to buy
Flight got delayed 1 hour from 1145 pm to 1245 am the another hour to 145 am just for them to cancel our flight. Waited until we gave up at 4 and decided to take an uber to a hotel since it was taking too long for them to provide us with one.