I liked the crew services inside the flight, but not the one checking me in. She was not nice, a very bad listerner, and arrogant. More listening to understand the customer's problems would help.
I liked the crew services inside the flight, but not the one checking me in. She was not nice, a very bad listerner, and arrogant. More listening to understand the customer's problems would help.
This airline is the cheapest airline I ever seen I had to pay for my seat and it wasn't even same isle with my husband They charge for everything very rude crew All they think is to sell Who care about customer service just sell you tea coffee water etc.
Checked in is easy and it was a smooth flight from LAX to Munich
The Lufthansa part was wonderful. The short connection flight was not.
Both flights were late for what appeared to be the airline’s not having the planes ready. Arrived over 6 hours late.
It was listed as a business class flight. The seats were economy, size, and the plane was not modern or configured to have a proper business class. I was very disappointed. Given the fact I paid for business class seating, and did not receive it.
Check in crew in Charlotte NC was superb. There were 6 of them plus what looked like a supervisor, helping to answer questions and keep things moving. Never saw so many check in crew. Then some of them showed up at the gate later for boarding. Great. The flight was mediocre. The seats were small with little leg room. The screens kept coming on when we were trying to sleep and wouldn’t shut off. I know we paid far less than first class but does that mean we should be shoved in there??
Boarding was horrible. We were packed into a bus with few seats and made to stand for 10 to 15 minutes, then driven for 5 minutes on wild curves. Complementary food and drink was a tiny chocolate and a bottle of water. Seating was cramped. Aircraft had no video.
didn’t even get to go one of my returning flights cancelled and I wasn’t even in their system, vacation ruined thanks for nothing
You only get a chocolate square and small bottle of water.!