We liked the fully reclinable seats. Had center seats, so it was difficult to talk to spouse. Crew was great
We liked the fully reclinable seats. Had center seats, so it was difficult to talk to spouse. Crew was great
Fantastic. Smooth boarding with an infant. Never experienced it with any other carriers.
This was a Lufthansa flight, not United. The CSA at the counter, Ashley, was not only incompetent, but quite rude. Me and two other PAX waited over 7 minutes standing in front of her and another CSA and they ignored us. We joked that we must have accidently taken invisibility pills. She could have at least said "I'll be with you in a moment, I'm currently....". I could go on about how rude she and the other CSAs were (whispering, not communicating with me, blaming the situation on others, etc.). She would not work for me. Then, she gave me literally the worst seat on the plane. the worst. My seat kept getting bumped (rammed twice by the crew with their carts and about every 5 minutes by someone using the bathroom), listening to the bathroom all night, crowded seat, etc.
Our seat tv didn’t work All the rest was perfect
check-in luggage charge when they send email for free check-in luggage
The Polaris experience is top notch. From departure lounge to arrival lounge. Everything was top notch. One of the best first class experience
EWR terminal C United Club is great. Flight and everything else mediocre
Flight delayed for 2 hours due to a part. The plane sat waiting for boarding for a long time and during final preflight inspection the issue was found. Why not do the preflight inspection sooner if you know the plane is being used?
Beverage and food services are excellent. We enjoy paying the extra for economy plus for the 3 inches more leg room to be exact.
Very bad , airplain had problem with engines , had to evacuate, had a delay on my trip for almost 4 hours , lost my rental car in london..