This was my first time flying Copa but I'll definitely be back! Great service, professional agents, and delicious food for a fair price. Thanks for a great trip!
No boarding announcements leading to the usual confusion and people trying to board before their group number.
No cumpli mencionado trayecto por reasignacion de Copa Pero extraviaron mis maletas por su culpa
I was fortunate enough to have an entire row to myself and that was the highlight. Unfortunately, the flight was really turbulent which had no impact on how effective the crew was. However, I am disabled and should have boarded the flight first, but that wasn't the case. They also decided to take my bag at the gate because I had one too many and upon my picking it up at JFK it along with my rollator had been damaged. I am a vegan so the didn't have a proper meal for me and I was unable to view the entertainment because I didn't receive a set of headphones and if I needed to supply my own I wasn't made aware of that either. The crew was great, but overall everything was pretty lackluster.
Pros: "The crew was very interested on help and attentive with the passengers. But the seat wasn't comfortable. The design of the cushion is not the best to be seating"
Pros: "You are so good all the time."
Cons: "We understand that this time is tough because the Coronavirus, they took care of all of us, and also they were kind and friendly. Thank you so much, for everything"
Pros: "You were on time, that is the most important thing in a fly"
Cons: "You could improve your entertainment, you are not a cheap company"
Pros: "Crew was great. Supportive and friendly. Plane was clean and comfortable."
Pros: "Everything has gone very well."
Cons: "The food (egg) made me get a little bit sick but it wasn’t a big deal."
Pros: "Crew was amazing. I was thinking of upgrading to business class but did not know how"
Cons: "copa is great"
Pros: "nothing"
Cons: "Flight delayed by 9 hours with no explanation. It is a free for all at boarding. Plane is very old with the least amount of room I have had on any plane. Staff were no friendly."
Pros: "Flight crew was very friendly and helpful."
Cons: "After the flight time was changed twice in the days prior, we arrived to the airport three hours before the time posted on the website. There was no crew at the counter to provide us with boarding passes. The security team at the airport in Aruba needed to intervene as the ground crew at the gate refused to send someone to the check in counter. After pleading for an hour, they finally sent someone to give us boarding passes so that we could then proceed through security to the gate. The security team from the airport was nice enough to escort us all the way through customs, immigration, and security so that we would not miss our flight."
Pros: "No problems at check in"
Cons: "The flight itself was too fast in descending-ear popping."