The personnel at the counter was very helpful. Everything ran on time.
The seats had plenty of leg room and the staff were very nice.
As usual, the flight with normal legroom was not very comfortable, but the second flight was much better because we had paid for extra legroom. It was very nice to check our bags without an extra fee.
Pros: "Nothing. This airline is awful in every way imaginable."
Cons: "We booked tickets to Costa Rica with Copa and they just changed our flights to two days later than the booking. They didn’t even bother to inform us of the change we only found out because we booked through Kayak and they let us know. Apparently Copa expects you to frequently check your booking just in case they’ve changed anything and don’t feel the need to inform their customers of any changes they make. Then we were told we could get a Copa voucher to use for other Copa flights for having to cancel our booking and rebook with another airline as a 48 hour change to our flight made flying with Copa not doable for us. But the website kept telling us we had a voucher that was sent to our email but despite repeated attempts it never came through. And spent hours trying to get through to someone on the phone to sort it out with no success ever getting through. My advice. NEVER EVER FLY WITH COPA."
Cons: "The turbulence was really bad ! I couldn’t sleep at all !"
Pros: "That there was seltzer"
Cons: "The management of preparing the flight and plane so that it was ready for the trip!!"
Pros: "Everything has gone very well."
Cons: "The food (egg) made me get a little bit sick but it wasn’t a big deal."
Pros: "Crew was amazing. I was thinking of upgrading to business class but did not know how"
Cons: "copa is great"
Pros: "Everything was smooth. There were movies. Thw attendants were nice, we were offered food and drink but I declined, but it looked like my neighbors had a yummy looking burrito. The flight was not packed at all and there was a joyful baby and two joyful folks in the seats next to me."
Pros: "Crew did a great job."
Cons: "No entertainment. Copa app did not work on my phone."