We waited to takeoff for about 1 hour delay for a 20 min flight.
We waited to takeoff for about 1 hour delay for a 20 min flight.
Over two hours wait to get wheelchair assistance from arrival to the departure gate for LA was unreasonable even though there appreared to be heavy demand.
The flight cancellation and process for getting a new flight was not that clear. United also had some delays that were unexpected. I am the most disappointed by the fact that I originally bought a Lufthansa ticket, only to be flown by United.
Good. The wife was not working but then it got resolved.
Staff friendly and app worked really well. Modest delays were frustrating
Everything was good, hard to really comfortable on a flight that long.
Boarding took a long time for a couple of flights. We arrived at our final destination an hour late. Others missed their connecting flight. We had no time to eat between flights. My checked in bag was delayed because it was in another flight. At least they gave us a voucher because of that. The staff was very kind.
The flight was good in most all ways. With Lufthansa, we had very concerning experiences before boarding at both ends of the flight. In Chicago on Dec 15, the scene at the gate was chaotic as the airline tried to size every carryon bag with their little box. Mine was about 1/2 inch too big to fit in and they took it, along with my wife's. Rules are rule...but people who did not bother to go through that regimen got on the plane anyway. In Gothenberg on the way back on Dec 27, I received an email offering to take our carryon bags free if we checked them. We chose to do that to avoid the hassle in Chicago. We were told at the ticket counter that since our bags were too heavy...8kg, I think (they have worked on absolutely every flight we have ever taken) that we would need to pay $150 for 2 bags to be checked and that they would not be allowed on the plane unless we removed about 3 kg of luggage. With that, we feel that we had no choice, assuming they would be checked at the gate anyway. Well, we paid $150, there was NO checking at the gate, and people boarded with whatever they brought, just like on a normal flight. In Lufthansa's questionnaire about the flight, I asked for a refund of our $150. I need the help of United in order to be sure that we are reimbursed.
Seat didn't recline all the way back. Very uncomfortable flight for 8 hours. The turbulence eliminated snack and food stops
Check-in was a little worrying cause we didn't get seat #'s until we asked the flight attendants at the desk. We were concerned that they overbooked the flight. But everything else was great.