Check in in Albuquerque was awful. The people were great but they were over loaded. The procedures were terrible. We got through fine but it took 90+ minutes.
Check in in Albuquerque was awful. The people were great but they were over loaded. The procedures were terrible. We got through fine but it took 90+ minutes.
Everything was good except food. I believe there is room for improvement
Boarding was a zoo. London ground crew was useless. Poor communication regarding where to line up. We were group 2, and everyone was jammed in together. Ground crew didn’t seem to care.
The crew member put her luggage and boxes behind my seat so I was able to recline while the passenger in front of me did for 8 hours. My knees were forced against the seat for hours :(. Dude sitting next to me hasn't showered in weeks so I almost threw up.
That was no easy way to get on board in the plane was very hot and I couldn’t talk to the crewmember there super rude and they couldn’t fix the AC. They felt very uncomfortable for 3 1/2 hours flight. I would not use airline next time. Thank you.
Our flight from Frankfurt to Newark was diverted to Boston. Lufthansa just dumped an entire 747 plane full of passengers in Boston with no support. No help with hotels, and telling us we would have to find our own way back to Newark or to our final destination. What a complete mess. The Lufthansa agent at the Boston airport would not help, nor would any Lufthansa agent via phone. Soooo angry!!!
Prompt boarding, safe landing and they didn't lose our luggage. No entertainment and no USB plugs to charge phones. No food, though I might have been asleep.
All flights cancelled with no way to reach the airline
The WiFi didn’t work. The screens for movies were sticky and didn’t have a lot of options.
The accommodations are top-notch. The only negative was that both our initial flights were delayed, which caused us to miss one and almost miss the other. The staff immediately handled the missed flight and compensated us for the inconvenience.