Excellent service and comfort from the moment you check in. Flight crew is hyper focused on making passengers comfortable and at ease. It’s like a flying hotel!
Excellent service and comfort from the moment you check in. Flight crew is hyper focused on making passengers comfortable and at ease. It’s like a flying hotel!
the worst experience we had. they put connection label to our luggages with mistake and we had to wait for 5 hours to pick them up
for the very long way the flight has to be more confortable it was very dirty the wc was not clean
Just on time arrival and departure would make it great
The flight departed on time and the staff was professional.
I am writing to express my extreme dissatisfaction with the recent flight experience I had with your airline. This has been one of the worst travel experiences I have ever encountered, and I feel compelled to bring it to your attention. Firstly, I missed my flight due to what I perceive to be a lack of clear communication and coordination on the part of your staff. There was no remorse or apology from the airline's representatives, which further exacerbated the situation. As a result of missing my flight, I was subjected to a 24-hour delay at the airport, where I had to spend a significant amount of money to rent a hotel room and cover other incidental expenses. Additionally, since my baggage was already checked in from Tanzania to Turkey, I had to purchase essential items for the 24-hour period. What truly dismayed me, however, was the discourteous and unprofessional attitude of your staff. Their lack of empathy and understanding only added to the stress and inconvenience of the situation. I have been traveling abroad for over 20 years, and I can confidently say that this experience has been the worst I have ever encountered. As a result, I am compelled to reconsider ever using your airline again for future travel. I strongly urge you to address the issues I have raised and take immediate steps to rectify the situation. Additionally, I expect a formal apology and a refund for the expenses I incurred due to the airline's negligence. Thank you for your attention to this matter, and I look forward to your prompt response.
My mother got sick and dying and i have to change my flight and they charged me $2260 that is redisclose.
Flight canceled and then “uncanceled” after I booked are placement. I had to pay for both a Turkish Air doesn’t admit their mistake
I’m unclear why I had to pay extra for assigned seats as Turkish airlines did not honor the seating. We were placed across the aisle from each other on TK 34, and were seated behind one another on TK 694. Because my name was misspelled on e-ticket (Klawiter, instead of Klawitter) I could not log onto website to get the connection gate number in Istanbul. The monitors in the airport were a jumbled mess 1/2 Arabic and 1/2 English.
On line check in needs a lot of improvement. I tried and gave up.