At check-in we were informed that data related to the bags we purchased through Kayak website didn't "follow" and we were requested to pay again for bags we had already booked online. The staff was extremely unhelpful, pretending that they "do not know Kayak and do not work with them". In the end we had to pay 50 € for one carry-on bag, which was something totally unheard of to me. We complained to Air Arabia at the arrival in Casablanca but hey did not follow up in any way. I recommend paying more and flying Royal Air Maroc to Morocco, where such things never happen.
At check-in we were informed that data related to the bags we purchased through Kayak website didn't "follow" and we were requested to pay again for bags we had already booked online. The staff was extremely unhelpful, pretending that they "do not know Kayak and do not work with them". In the end we had to pay 50 € for one carry-on bag, which was something totally unheard of to me. We complained to Air Arabia at the arrival in Casablanca but hey did not follow up in any way. I recommend paying more and flying Royal Air Maroc to Morocco, where such things never happen.
We had a seat that would not function. No Wifi or inflight entertainment was available. Food was very poor. Attendants were very accommodating and apologized for the problems.
Our flight was delayed by 2-hrs but I understand it was beyond the scope of the crew members
I am quite satisfied. The flight was on time and landed early. Staff was friendly.
Overall was good except for the seat which, for an 8 hour intercontinental flight, was uncorfortable. For that kind of flight seats should have more space, even for economy seats.
Other than a late takeoff (not British Airways fault) and some delays with baggage, it was a terrific flight. The crew in business class was superb and the seat and accommodations clean and modern. Could not have asked for more.
Seats comfortable on economy plus and attendants very helpful. Food was ok. Bathrooms needed servicing.
Thankful for 2-4-2 economy seating. Food was ok. Free beer & wine in economy was nice. Served hot dinner, mud- flight snack and pre-arrival ham sandwich. Seat with pillow & blanket. Reasonable movie options. Overall, a good experience. IBERIA APP is terrible terrible terrible.... needs to get upgraded to equivalent of TAP Airlines App. No option to bid or request an upgrade. Very disappointing.
Boarding process was chaotic and disorganized. The plane needs updating in the interior. Things are broken, worn out, and dated
The only comment I have is why do you sell snacks on board? They should be free. When we take domestic flights here in US, our snacks are free. Also, please communicate with me in English. I received so many emails way before my flight that were in Spanish that I had to ask my son to interpret for me. You should be WELL AWARE if the customers you are communicating speak the language, it does mean that we speak and understand Spanish because we are traveling to Spain, NOT NECESSARILY! Thank you!
All corners have been cut and it’s a cheap experience that no longer is distinguished from most other cheap airlines
The whole flight was coughing and farting all the way. It was impossible to breathe. If people are traveling sick they should either not be allowed to fly or made wear masks
J'ai perdu le billet 🎟 faute de visa j'ai pas eu de remboursement. J voulais prendre un autre Est-ce que yaura une solution
I will never fly vueling. 1h30 delayed, connexion missed with the crew closing the boarding in front of us. 40 people missed the Barcelona-Orly connexion. hours waiting for rebooking and hotel.. inadmissible
The communication about the delay could have been better before and during the flight. Also, this online form could have less bugs. It is almost impossible to type in this window.
Boarding was very poor as the flight was initially delayed. We were told the flight would be at 21:40. We were with our 10 month baby who was sleeping. I received an email from Kayak which said the flight was now due to take off at 21:04. When we checked the screens at Gatwick we were told the gate was closed. The lack of communication was extremely poor and we had to run with our baby and there were many other passengers, including elderly people, also running to the gate. When we got to the gate, the staff had no reasons for the poor communication.
We got to the airport 2 hours before the flight. We waited in a line to check our bags onto the flight for an hour, even despite having checked in online, as there weren't enough self check terminals allocated to Vueling (yet loads of empty BA ones right next to them). There also weren't enough staff, making them stressed and rude. We had to try and rush through security to get to our gate, which they announced as gate 35 at first and then changed it after ten minutes with no announcement to anyone in the airport that it had changed. So we then had to rush to the correct gate to arrive just as boarding started. It was a thoroughly stressful process and one travelling couple almost missed boarding because of it. The flight boarding and the flight itself werre fine, the staff were polite, but I was dehydrated due to the airport and had to buy a bottle of water as they didn't offer free drinks.
I didn't get the wheelchair assistance I'd requested and my flight was on the tarmac, which was extremely painful for me. If this airline isn't for me, that's fine. The crew was fantastic and friendly ab
It was a short flight but the seat was very straight. I didn’t need any service, but wifi was not available. In resume, a normal service. Nice, the punctuality. Thanks
Bought check in baggage but couldn’t do it at the kiosk, had to line up just to get baggage tag which was a very long queue with only 1 customer service agent handling all vueling flights. Had to wait about 45mins just to get a bag tag and drop baggage.
You have couple of KG's grace on checked luggage
flight delayed, no information given until late on, Ryanair app said "on time" until 5 minutes before expected departure time, crew rushed us to board, when it was already 3 hours late
Ryanair is the worst airline in Europe and easily one of the worst in the planet
Loupé l'avion pas pu embarquer mon bagage en soute. Pas compris l'heure de fermeture.
Em relação a Ryanair, ter de ir ao check-in só para carimbar o cartão de embarque não foi muito fácil, são muito demorados, e atrasam a passagem do controlo de passaporte... E cheguei com 2 horas de antecedência
Cheap flights as you expect with Ryanair. I would take cheaper flights over entertainment and comfort for short haul travel. Main issue is usually delays at airports. In this case we landed roughly 2hr30 later than planned due to earlier delays with the plane. Not the worst I imagine
I hate Ryanair and have decided never to fly with them again, they treat you like animals on the way to slaughter and they never take responsibility for their errors and lousy service.
A normal Ryanair flight = too many announcements to sale something, hard landing. Otherwise, good value for money
You get what you pay for with RyanAir. This was a €60 round trip from Stockholm and every piece of it was just excruciating, from the plane being delayed by more than an hour, to having to stand out on the tarmac in the darkness at 3C and wind to wait for the plane to disembark its previous flight (why they do this is just cruel), to the crew keeping the lights on the entire flight despite it being so late so they could walk through the aisles and try to sell things. I always say “never again!” after flying RyanAir, but somehow end up getting lured by the prices…
Is good airline but their check in process is not simple
The flight was delayed by more then 5 hours and we lost our connecting flight. We had to purchase new connecting flights to our expense.
Babies, crying, movies and sound doesn’t working overpacked and delayed flight
Pretty good flights! If they can let y u s know regarding delays by announcing it in the PA system it would be a good business practice!
While I had a business class ticket I wasn’t given priority to boar. Again my luggage had priority tags and these bags didn’t come out till the end!! The food at the lounge was only two type of sandwiches and warm juices and soft drinks I thought I’m paying for good services but the least u can say it’s mediocre at best. I’m considering not to use TAM AGAIN.
The service was terrible. We weren’t allowed to take water on the flight and the drinks were offered only at the end of the meal. When we used the button to call the flight attendants, they never showed up and when my daughter’s drink was spilled due to turbulences, she asked for something to clean her pants at least 4 times and eventually they gave her a tissue. The flight attendants were rude and overall the flight was terrible!
Good but your male staff should be more appreciative of customers. After all you are making a lot of monies from Nigerians.
Really was disappointed in flying in business class starting from lounge which was the worst lounge every Flight almost 6 hours flight the airplane is sooooooo old not comfortable at all food was awful no tv seats was uncomfortable can’t even charge your phone to play any entertainment
I spent 4 hours untill get my bags no food no entertainment on the flight
Old planes that are not being maintained with at least basic cleaning. Plane smells awful, bathrooms not cleaned either. Very uncomfortable chair. Customer service probably one of the worst I have experienced. The AC dis not work, kept us on the plane for over an hour with no water and air condition
Old planes that are not being maintained with at least basic cleaning. Plane smells awful, bathrooms not cleaned either. Customer service probably one of the worst I have experienced.
Bad service in la RAM from beginning to end. The crew ladies are impolite and rude and insensitive to passengers requests. I do not recommend traveling with Royal Air Maroc (La RAM) - worst service.