No delays, helpful staff, well organised. The check in and boarding procedures ran smoothly. The only thing that put me off is that the meal had spicy peppers in. I would have appreciated at least a warning (if i couldn't have a choice) so as to simply not eat them because they were too spicy.
No delays, helpful staff, well organised. The check in and boarding procedures ran smoothly. The only thing that put me off is that the meal had spicy peppers in. I would have appreciated at least a warning (if i couldn't have a choice) so as to simply not eat them because they were too spicy.
Schedule and on time departure and arrival were great. The crew was good, but a change in aircraft bumped many of us from our expected seats. It was a crowded flight, but the cabin crew did their best to keep things under control.
Austrian was not the issue. Kayak was terrible The flight was canceled. Frustrating but it can happen. The worst was Kayak's customer support around re-booking. I have chatted with a bot, than with a person who insisted the flight was still on as originally booked. while chatting i went on Austrian web page and told the kayak chat lady that the flight is shown as cancelled. She said she will escalate this and that someone will contact me within the hour. When I have asked her to give me the details of the flight she sees, She gave me the general A to B and return B to A. Totally unhelpful. After two hours I contacted them again, They were still saying the original flight is as scheduled and when I explained again I was told I will be contacted within 2-6 hours. NO ONE CONTACTED ME EVER SINCE! I have than contacted Austrian directly and was rebooked on a difficult flight. Kayak continued to send me irrelevant updates about my original flight. Terrible customer service at time of need.
Austrian airline they cancel my fight , and the couldn’t give me flight , they said only available flight 4th and after , I sacked for refund, even from you KYAK , and tell now no any refund , because what happened I lost more money because I have to stay in hotel and then I buy new ticket
Management and staff att viena wasn’t professional,and they are not good by how to communicate and solve the problem, I was shocked , as I know Austrian airlines was amusing Thank you
I bought the ticket a month before my flight but checked in couple hours before my flight and had to wait seat assignment just before take off. On top of that there was not enough room in the overhead bin for my luggage.
The baggage arrived damaged and i spent EUR 300 on the baggage a month ago. No responsibility from airline or the handles.
Tight connection from Austrian Airlines made this challenging. Our luggage did not make it, delivered the next day at noon. Flight itself was very full, not especially comfortable.
The flight was late. We accommodated other missed flights, and the plane was full of people, without space to store carry-on luggage. They lost our checked luggage for the entire flight and delivered it after two days.
Premium Economy is good value in comparison to Business Class. Not all the perks of Business but a lot of leg room and wider seat and elbow room. Food was very good. I even asked for a Gruner Veltliner wine which was not on the trolley and the attendant went into Business/First to get me a glass. Nice little touch. I would like to have a wider selection of music -- more 70's-80's (guess how old I am).
Some crew were very helpful. Could be better food choices. Should be more leg room even in economy.
It was not Iberia. It was with United. It was great!!!
Our flight was delayed by 2-hrs but I understand it was beyond the scope of the crew members
Other than a late takeoff (not British Airways fault) and some delays with baggage, it was a terrific flight. The crew in business class was superb and the seat and accommodations clean and modern. Could not have asked for more.
Iberia subcontracted the flight out to Level (?). I would never fly Iberia/Level ever again. Old planes with no tv’s or wifi. Barely edible food. Small seats. 10/10 don’t recommend.
Good food, prompt and timely flight, good on-board personnel
I liked the friendly crew and desk staff, all very helpful. I was surprised and a little annoyed on my outbound flight from LGW to MCO as I had prepaid and booked my seat, which was all correct at check in on my boarding pass. when I got on the plane someone was in my seat ! I was moved to another seat. The food choice is quite limited and I feel that an option of a muffin for breakfast snack would be welcomed, not everyone wants egg or bacon wrap. The choice of entertainment is good, plenty to keep you busy on a long haul flight. I liked the option offered to have the cabin bag checked into the hold, it saved me as an older, lone traveller lifting my case into the overhead locker or finding there was no space.
Boarding process was chaotic and disorganized. The plane needs updating in the interior. Things are broken, worn out, and dated
My luggage never arrived in Miami; still waiting a day later.
good service from crew. Before the would have an option between cookies or nuts as snacks.. Now, there are only cookies. too bad. People who can not have sugar don't have a choice.
As on the tin a fair price for a fair flight ✈️👌✈️
This was one of the best travel experiences we've ever had with Ryanair. The flight boarded on time in Dublin, departed on time, and arrived on time in Split, even though the flight was full. The aircraft was clean, and all members of the cabin crew were both friendly and efficient. Even our fellow passengers were well behaved! So top marks to all concerned!
Very good, everything went straight forward, boarding, during the flight, landing and all on time Well done
flight delayed, no information given until late on, Ryanair app said "on time" until 5 minutes before expected departure time, crew rushed us to board, when it was already 3 hours late
What can you say Ryanair get you there,no frills Not so cheap anymore ..... but what is now days! Would use again as always. Good flight times for us.
Flights were on time. The crew was efficient and friendly.
O voo atrasou um bom bocado A tripulação não era comunicativa,não fez vendas... Não abordava os passageiros... A 1°vez que me acontece tal coisa 🤷♀️
The Ryanair staff was not polite. We all travelled with the same suitcases as we departed from Thessaloniki, however they decided that for some passengers the suitcase was not the rigth one as far as the dimensions are concerned. Furthermore, one air stewardess asked passengers to close themselves the luggage cabinet in order to prove that the lugagge was not properly fitted, which i think is very unkind and unprofessional. We also had to wait outside , some metres away from the plane until last passengers came off....It was generally a dissapointing experience.
We each paid for 10kg checked in luggage. Flying out there were no issues sharing one case (20kg). Not so coming back. Additional £48 charge and unable to provide an explanation of why it was ok on one journey but not the other, or indeed what material difference it makes between 2x10kg cases vs 1x20kg case. Scam, and appalling from Ryanair.
Is good airline but their check in process is not simple