boarding needs to be streamlined load the back of the plane first
boarding needs to be streamlined load the back of the plane first
The Lufthansa part was wonderful. The short connection flight was not.
Overall great flight experience- on time, lots of food and movies.
The food wasn’t great and it would be nice if the airlines showed documentaries about the countries we are flying into.
We were helped whenever needed and had a pleasant flight.
Air Canada from Edmonton to Toronto was disappointing but Lufthansa from Toronto to Frankfurt was excellent.
Lufthansa fails at mentioning no luggage when booking through points. We had to pay added fees to take checked bags to Europe for 2 weeks. The staff at check in were not helpful at all. told us "if we don't like it, then book another flight". Food was bad, they ran out of half the options. Vegetarian was terrible. The flight crew was nice, and tried to make it work ok.
The special meal was not correct. But the female stewardess who handled the problem did such a good job correcting the issue. She deserves recognition for understanding and providing customer service and having patience.
I'm Canaadian. I hate Air Canada. I used to give them a pass on their international service. No longer, They suck across the board now! Old planes, exhausted staff bad food and shitty entertainment. Your seats need reupholstered! Start with that...
bad seats, meager food quantity. bread not fresh. Hollywood films lack entertainment.