This flight was cancelled at the last minute. We were rebooked on another flight but a day later. We lost a day of our vacation and paid for a night in a hotel we couldn’t use. The flights we were rebooked on (both American) messed up our seating on both flights-we didn’t get the seats we had paid for. All in all, a terrible experience.
This flight was cancelled at the last minute. We were rebooked on another flight but a day later. We lost a day of our vacation and paid for a night in a hotel we couldn’t use. The flights we were rebooked on (both American) messed up our seating on both flights-we didn’t get the seats we had paid for. All in all, a terrible experience.
Coach seats are too tight. Seem designed for small people. Food different but OK. Staff helpful.
Our luggage is missing. We are at the Hotel Gran Via in Barcelona
Not sure if the crew were experiencing something unknown to me,but the service of passing water was non-existent.In addition,please take consideration when providing yogurt as alternative for breakfast as some of us, could be lactose intolerant.. thanks
Overall good, the gluten free food is very hit/miss though and you must tell them you have an allergy days in advance.
I asleep by the gate and actually didn't get to the airplane.
There was a medical emergency and required extensive wait for offloading after a long flight. Curious to see if there are other ways that it could have been more effective.
Quick boarding Clean aircraft Departure delayed but landed early Evening wrap was very good, breakfast was okay.
It took over an hour to check in my bag a there was just one person at the counter. Security lines for business class also took a while. Although I reported 3 hours before my flight I made it to the gate 20 mins before boarding. To add to that jewelry was removed from my checked in baggage. I am submitting a separate complaint to Mumbai airport for that.
I asked for a wheelchair. I have a back health condition. I had to walk a lot