Book Ace car rentals in Elizabeth

Reviews for Ace in Elizabeth

Recent reviews

Traveler rating

Wonderful

440

Very good

172

Good

17

Okay

138

Fair

14

Mediocre

0

Poor

774

2.0

-Salesman committed fraud stating insurance was $40 for the duration when it was closer to $50 a day -Salesman committed fraud by implying my insurance does not cover rentals (he's acting inappropriately by hinting knowledge of my personal life....my insurance is not public....and it does cover rentals thankfully....but crossing that customer/business veil is inappropriate conduct and edging on safety concerns... -No handicap accessibility concerns, I am disabled, their disabled stall was closed but when I asked they said it was working, having me walk around the building in pain with my cane to find out it's broken. Not handicap friendly -They did not reserve us the Toyota we requested instead substituting for a Charger GT which consumes more gas and is more inconvenient to park than a smaller Toyota, this business tactic may have been done to increase my chances of scratching the car as I not being used to driving it may be likely to make a scratch or, they may have wanted us to forget about all their surcharges once we filled the GT for $120 then their little fraudulent surcharges seem small in comparison...sunken cost fallacy...disgraceful company...Reviewed May 25 2024

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10.0

We were lucky the front desk was empty at our arrival so it was quick. They looked at our car insurance and confirmed we didn’t need their insurance. The car was clean. But if you rent baby seats, they are more expensive s than the rental itself.Reviewed May 24 2024

review from

2.0

We are very desappointed because we did not pay the price we booked (about +50%) because there were lots of additionnal charges like the mandotory assurance (we didn’t know we needed to proove that we had a personnal assurance, if so, we should asked a proof to our insurrance to avoid the additionnal charges), a deposit of 2000$ and we were charged because we paid it by card, the car was old with lots of miles and they told us we were not allowed to drive 200miles away from New Orleans. Hopefully our trip was next New Orleans, but if you want to make a road trip it’s a problem. The last, but not least you can read on the door office that the price can change depending on the customer ! I really don’t recommand this Rental.Reviewed May 24 2024

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10.0

Lights to mark the entrance. But overall it was great.Reviewed May 23 2024

review from

10.0

There was an issue with the usual check in due to tech problems, Your customer service team still worked diligently to check us in the old way and we were held up only 35 minutes instead of an estimated hour. The staff was friendly with both check in and return.Reviewed May 21 2024

review from

2.0

The experience at ACE Rent a car, Mississauga was extremely disappointing. Despite booking a car for a week, the receptionist was rude and unprofessional. Even after providing proof of insurance coverage, he refused to release the rental car and insisted on receiving personal information via email. This lack of customer service and trustworthiness makes ACE Rental the worst choice for car rentals. I strongly advise against renting from them and will not be recommending their services to anyone.Reviewed May 21 2024

review from

4.0

The member of the team was purposely using confusing language when it came to purchasing the *optional* insurance policy. I asked him numerous times if it was optional if I had car insurance and he refused to answer my question and kept telling me I needed to be covered under California insurance. The cost would have added another $200 and It felt very scammy. Fortunately, I stepped away to review my options and the manager was kind enough to inform that it was in fact optional if I could show proof of insurance.Reviewed May 21 2024

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8.0

When I said the SUV was too big for me to drive, they went above and beyond to find a car on there lot that was comfortable for meReviewed May 21 2024

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6.0

Good Efficient service; I didn't care for Ace not being on airport property thoughReviewed May 20 2024

review from

2.0

We arrived late for our reservation because our flight was delayed several times. We walked in, gave the man my license and he almost immediately told me he didn’t have the car i reserved because I was late and they gave it away. He made no effort to accommodate a situation that was beyond my control and said there was nothing he could do. He then proceeded to make a phone call to his “friend” Sakura who said he would pick us up and rent us a car. The whole situation felt sketchy and unsafe and we walked down the street to SIXT, where we received excellent service. I have rented a car from this Ace location In the past and it was a good experience, but I will never rent from here again!!!Reviewed May 20 2024

review from

10.0

ACE staff was great, Vehicle upgrade...NICE!!!Reviewed May 19 2024

review from

8.0

The car was clean and in great condition. My only complaint is that I added a second person in my party as a driver and I discovered when we dropped the car off that they charged me an additional $100 for a second driver without having told me that there would be an additional charge for that.Reviewed May 19 2024

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• How much does it cost to rent a car from Ace in Elizabeth?

  On average a rental car from Ace in Elizabeth costs $43 per day.

• What is the most popular rental car from Ace in Elizabeth?

  Standard (Dodge Journey or similar) is the most frequently booked rental car type from Ace in Elizabeth.

• How many car rental locations does Ace have in Elizabeth?

  Ace has 0 rental locations in Elizabeth. Take a look at our Ace rental location map to find the best rental cars near you.

• Does Ace have a car rental location at the airport: John F Kennedy Intl airport (JFK)?

  Yes

• Does Ace offer shuttle or airport pick-up services from John F Kennedy Intl airport (JFK)?

  No (According to our data)

• Does Ace have a car rental location at the airport: Newark airport (EWR)?

  Yes

• Does Ace offer shuttle or airport pick-up services from Newark airport (EWR)?

  Yes

• Does Ace have a car rental location at the airport: LaGuardia airport (LGA)?

  No (According to our data)

• Does Ace offer shuttle or airport pick-up services from LaGuardia airport (LGA)?

  No (According to our data)