The staff is awesome. This is the third time we've stayed there and though they are remodeling the lobby, the experience was still superior. Definitely the best hotel in Alamagordo.
Lobby was under construction and had a funny smell.
rooms were nice; liked the beds & showers, decent breakfast
Incompetent staff, under construction & no one around attempting to finish the incomplete remodeling, pool area sort of gross, strange smells in lobby & stairwells, ONE washer & dryer for the entire hotel..I could go on but not enough space here..
The hotel was under major construction and I feel the customer should be notified before booking. Other than that I love the hotel.
Upon check in we found out no separate beds just king. Person checking me in was rude! Morning crew we're friendlier.
Great beds and comfy rooms.
Staff was excellent.
Room was nice and location was great. Eventually be a very nice hotel.
Full price even with whole 1st floor under construction. Washing machines were unavailable. Indoor pool was ice cold and hot tub was boiling. Fold out couch was placed in room where it couldn't actually fold out.
Just would like to have seen the renovation complete.
Nice public spaces, newer hotel, generally just fine
Things needed attention in the room, sloppy construction, things broken in room, pool was out of service. Front desk attendent was very confused about what my bill was, I was double charged.
The location was god, lots of great restaurants around and right off the main highway to White Sands National Monument. It was clean and quiet and the complementary breakfast was good.
The pool was closed! We had no notice and the kiddos were super disappointed. Not should be noted on the site if amenities are in repair or not available at the time.
Wonderful staff, good breakfast, nice decor,
Wrong room (king instead of 2 queens), no hot water one morning, broken vending machines, small beds
Very courteous staff, complementary breakfast and wifi
Nice room. Clean. Good front desk clerks.
The hotel was 100% occupied. Ran out of food and breakfast supplies in morning. Lack of seating for breakfast. Room wasn't cleaned the first night. Apparently, the hotel was experiencing turnover in housekeeping. Clean towels were provided, however.
Overall, the staff was very friendly and helpful. Property is in great shape still (3 years old) and nicely decorated inside.
Maintenance during breakfast was a bit spotty. Never did see anyone restocking food items and had to make requests from the front desk for oft-used items to be replenished.
The hotel was newer and in a good location. The room was clean when we checked in, and we easily reached the desk with any problems.
We didn't have our room cleaned, or towels and room items replaced for days, and the lobby coffee area wasn't kept up. Soda and ice machines didn't work at times. The usual breakfast food wasn't as tasty as expected.
The room was great! Very clean! It was very close to the White Sands and the staff was very helpful. We loved the free wireless internet and breakfast!
They charged us again for the room and I had to call them to correct their mistake.
Close to White Sands National Monument
Pool looks small; lighting is poor..
The staff was excellent. Continental Breakfast was great.
There are no fans in the bathrooms. They do NOT offer rollout beds due to 'fire hazards'
Very clean, friendly helpful staff. Even loan sleds for the White Sands Nat'l. Park dunes! Great location, lots of dining nearby.
There was no area of the hotel that was not pleasant.
The hotel was nice and after a small inconvience we were put in a bigger room at no extra cost which was great!