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3 locations in Albany
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Reviews
10.0 Wonderful
Feb 2021
Cons:
It was great all...nice car, nice people, great price, all great10.0 Wonderful
Nov 2020
Pros:
all of the aboveCons:
Infinity G50 is a cheap car. I would have preferred a Jetta. But was in good working condition2.0 Poor
Oct 2020
Cons:
Did not have the vehicle (pickup truck) I had reserved or any other vehicle options. Should not have accepted reservation if can't fulfill it. Had to pay for a Lyft ride home since I came away without a vehicle.8.0 Very good
Oct 2020
Pros:
The pickup was extremely easy once it was my turn, did a quick walk around swiped my card and I was off. The young guy that got me going was very quick and polite.Cons:
When the TV commercials say we'll pick you up that's true if you are already within walking distance anyway!!! The office is located on the edge of town, I live 13 miles away down a 55 mph state hwy, they wouldn't come pick me up because I was outside the 10 mile radius. The thing that really upset me is any place say 5-7 miles away in town would have taken as long or longer with lights and traffic!!!10.0 Wonderful
Jul 2020
Pros:
The young Lady that helped us was very friendly, A customer Service all star!Cons:
Everything went very well from pickup to drop off.7.2 Good
Jun 2020
Pros:
The process of reserving the car and the car itself was easy.Cons:
There was an issue when I dropped off the car in Helena. I will say that the empolyee, Gwen, who helped me from Albany was VERY helpful. She resolved the issue. I feel that the employee in Helena was also very kind and was just trying to do his job. The situation did cause me some stress, though.One location in Albany
2 locations in Albany
Filters
Reviews
10.0 Wonderful
Sep 2023
10.0 Wonderful
Mar 2021
Pros:
Super nice, helpful.2.0 Poor
Sep 2020
Pros:
I got a phone call saying that they were changing the hours for my pick up location and that I could get my vehicle 2 hours later than planned. I would have missed my flight. When I called customer service to see what options I had, the guy said none!!!! He wasn't apologetic. Didn't try to help in any way. I will NEVER use Avis again.9.6 Wonderful
Jun 2020
Pros:
Upon picking up the rental, the lady was extremely polite and helpful. As well as the drop off.Cons:
Cleaning windows is a chore, but the rear window on the inside was just a smearing of dirt.10.0 Wonderful
Apr 2020
Pros:
The young lady staffer couldn't have been nicer or more helpful. She thoughtfully sprayed the counter with Lysol prior to my approaching it, provided details about cleaning of my car and number of days since last rented...her caring attitude, friendliness and information were very reassuring. I must state that my experience with enterprise at the end of my flight was much the opposite, so she really held a positive memory for me.Cons:
Nothing...6.4 Okay
Jul 2019
Cons:
I wish the car was clean and ready for the next customer however that wasn’t the case, but the clerk adjust the fee, that was okay!2 locations in Albany
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Reviews
6.0 Okay
May 2021
Pros:
The rental agent was friendly and helpful, but was working alone. There needed to be another agent present to move things along.Cons:
I had to wait the better part of an hour before the lone rental agent was free. In other words, there was a line of 4 or 6 people, and one of them took a really long time.10.0 Wonderful
May 2021
Pros:
Easy pick up, easy drop off.Cons:
Nothing2.0 Poor
Aug 2020
Pros:
I had a reservation I booked online And got a confirmation. Upon arriving and talking with the agent there he let me know that he had no vehicle at the time available for the reservation, I asked for any other vehicles if he had available for replacement, he said he was totally out of vehicles and that he had two reservations that he did not have any cars for. On my way out a lady was entering as she was the other reservation. She came out and got in her rental and drive off. Agent there obviously lied, performed discrimination and so unprofessional. This is a multiple time same agent had done something like this. Other time he had out a rental that was very dirty. Crumbs on chairs and sticky door handles, open drinks and face masks on the floor. WOULD NOT RENT FROM THERE ANYMORE UNTIL THEY REMOVE THIS AGENT!!!Cons:
DO YOUR JOB OR DON’T BE THERE. CUSTOMERS ARE YOUR FIRST PRIORITIES.5.2 Fair
Feb 2020
Cons:
This was a one way rental from Corvallis to Portland OR. Car smelled smokey. We were not told Budget had no drop off at PDX so time was wasted going to the rental car garage, then exiting and finding the off site return. Agent in Corvallis was very helpful, reopening the office when we arrived a little late.5.6 Fair
Jul 2019
Pros:
The vehicle was clean.Cons:
The customer service from the BUDGET AGENT was poor, to say the least. Very rude people over the phone that make rude comments thinking we can’t hear it. Same thing during drop off at their location, I was planning to pay with my debit card my rental, and the agent says well you should’ve told me9.6 Wonderful
Mar 2018
Pros:
Comfortable and unlimited miles, great for the family.Cons:
Everything was great, a little pricey, but great.2 locations in Albany
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Reviews
2.0 Poor
May 2024
2.0 Poor
Apr 2024
2.0 Poor
May 2021
Cons:
The representatives were not honest or helpful.6.8 Okay
May 2018
Pros:
I was impressed with the car, and they waived the gas fee due to the 45 minutes I had to wait past my pick up time.Cons:
There was no one at the office because of the gun scare in Lebanon. I had to wait for about 45 minutes past my scheduled pickup time.10.0 Wonderful
Dec 2017
Pros:
friendly and fast and many options offered by Julie. charges easy to understand.Cons:
n/a8.8 Very good
Nov 2017
Pros:
Car ran wellCons:
The gas tank was not filledAlong with a 9 passenger van, rental companies in Albany offer 7 passenger vans and 15 passenger vans.
Pick-up location | Albany |
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Car types | Van, Minivan |
Rental locations | 2 |
Airport locations | 0 |