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Chef Patron served breakfast wearing dirty whites and not over sociable, restaurant was rather rowdy we opted to dine elsewhere. Room decor was rather dated. Cutlery and tableware could have been in better condition. No one was about to receive the keys when we left.
Beautiful countryside, great shopping in Birmingham. The grounds of the hotel were very well kept. well past its refurb date. environmental health and health and safety issues.
Excellent Breakfast (didn't have dinner) Friendly helful staff
Spacious, well equipped room. Very comfortable and clean. Nothing
Wonderful family run hotel. On arrival we recieved a very warm welcome and were given a beautiful room furnished in keeping with the Georgian period of the building. A nice modern bathroom with quality toiletries and a good power shower. The restaurant is very elegantly furnished and the quality of the food at dinner was fantastic. A little more expensive than average, but then this is not your average restaurant, worth every penny for a special night out. The owner is very passionate about both his food and wine. Excelent full english breakfast. This hotel was exaxctly what I was looking for as a weekend treat for my partners birthday.
noisy revellers in the nearby Market Tavern Pub, a short distance from the hotel - this isn't a reflection on Chapel House b/c they could not control for that occurrence, but it did interfere with our sleep.
Nice quiet place, good service, ok place
Friendliness of owners
Excellent food, wireless Internet access, excellent service.
The service is excelecnt and willing to help you non
Friendly owners, comfortable rooms, lovely breakfast. Unfortunately, the hotel did smell of smoke, and it was on a main road, not much the owners can do about that but otherwise it is a beautiful building.
Lovely surroundings, friendly atmosphere. Good breakfast
Clean room and friendly atmosphere
The public areas were very welcoming, the restaurant was very good and the staff were very helpful. The coldness of the breakfast room which was almost next to the front door.
ease of access to rail station & airport & NEC facilities. The staff were very helpful & polite. Would definately use this hotel again.
Hotel room had a strong smokey smell to it even thogh a non smoking hotel
Efficient and friendly Staff Very good pool and liesure set up Room a little basic - very little toiletries and no biscuits with the coffee/tea making facilities
Polite and helpful staff Tv to complecated
The hotel was comfortable When we entered the room it was freezing. There was no instuctions on how to use the heating/cooling system. We booked an early morning call for 7am, this was not forthcoming and as a result were later than expected for an engagement. When this was pointed out to reception at checkout all that was offered was 'sorry' I feel we should have been offered maybe a free breakfast as compensation.
Freindly Staff Value for money size of room no bath
The staff were very helpfull and the location being close to the NEC The hairdryer in our room did not work.
Good food and good service Warm, ac would be a benefit
Easy access to NEC site The decor is a bit "tired" although I appreciate the hotel is well used 24/7
breakfast and service was good noisy at night
Noisy wedding receptions on both nights that carried into the room until the small hours. Access from car park to reception / rooms blocked when functions are on (had difficulty getting past people with bags as a result). Reception hard to find. Car park barrier didn't work but staff didn't seem to care. Bed hard.
Good central location
nice bar and food
everyone was so friendly
nice comfortable rooms well laid out hotel choice of restaurants and foods and price range good Italian in-particular some doors very noisy closing enough to wake you. very full with wedding parties.would ask about this when booking again
Very clean - good breakfasts. very central and close to station
the breakfast and the public areas were excellent the location of our room was directly above the rear entrance and so got a little noisy from people leaving and entering the hotel (or smoking). Also it was a little chilly and the room didnt warm up. (we did stay on the coldest nght of the year so far!)
there was a 40th birthday party being held there the breakfast service coul have been more organised
It was very clean and comfortable. Was central for visiting family which I had come down from Scotland to do. Walls were very thin so could hear the people next door.
Quiet, except at breakfast time and in the restaurant. The televisions in public places had the sound off, for the most part. Meals available without having to go out. Essential as there was nowhere close enough to walk to. Use of a decent length swiming pool. In a handy location for my meeting. Cleaning and hovering whilst having breakfast. Showerhead only operating on a few jets. Poor lighting and high sound levels in the restaurant (not helped by the background musak). In answering 'yes' to the next question, that is a 'maybe'; it depends on the alternatives next time I have to spend a night in the vicinity. Small portions and bread or potatoes only supplied as an extra. In adequate warning of the credit card charge on the booking page and the amount was not included when asked to confirm on check-out on the website. The first I knew about it was when checking in at the hotel an saw and extra £2 on top of what I thought the room rate was. Television screens everywhere, tuned to different channels, are distracting. Nobody seemed to be looking at them, so do we need them ?
We loved the hotel and the room - talk about comfy! Disappointed with the onsite pub but verve was outstanding. The onsite pub food.
The parking was free. Restaurant staff very attentive. Good breakfast. There were no toiletries in the room and when we asked for some soap, we were told that they were not supplied, but there was a soap dispenser in the shower. This entailled climbing into the bath to get to it but was empty anyway. Had we known this when we booked, we would have brought our own soap - so be warned. We had booked a meal deal which was advertised as a 'free meal on the first night'. It turned out not to be free. We were given vouchers which paid for some of it, but had to make up the difference with cash. Reception staff were not very helpful.
Very welcoming. Staff helpful and friendly. Hotel very clean and comfortable. Facilities excellent. None
Friendly helpful staff First room that I occupied, the heating was not functioning. After checking by staff I was moved to another room. Negative followed by a positive
After check in, my husband had to leave the hotel to meet some of his family. I was left in the room alone. It was during this time that a maintenance man knocked on the door. I found this to be strange as no one had said anything to us when we checked in and there were not any problems with the room / facilities. When I questioned him why he wanted access to our room he became incredibly cagey and nervious and said he would call back later and left as quickly as possible. he was not in any kind of uniform / had any id.
Great hotel Should be 5 star
relaxing in plasant surroundings-allways enjoy use of facillities...good location for local attractions etc
The room was very comfortable, staff were well trained, helpful, polite and cheerful. The restaurant was first class and parking was plentiful and convenient. The location was a little sterile (middle of a commercial estate) but overall - excellent. The thing I liked least was that there was only one lft, but in truth it wasn't a problem, just a little surprising.
We enjoyed the starbuck in the hotel, gym facilities were good. Staff on reception were helpfull, trying to book us in early but in the end had no twin available until the normal check in. The locker in the gym would not open, the key was stuck, we waited over 10 mins for assistant. In the end we managed to open our selves and didn't see any member of staff. So they would have left us for over 20mins sitting in a towel in the changing room. No hairdryer in the bedroom, on requesting this at the reception we still waited over 20min, so agian delaying us for our breakfast. Seating in the bar area was stained and at the breakfast area.
The Hotel was big but still very cosy. The standards of the rooms outweighed my expectations and I was upgraded for free as there was a better room available. I really couldnt recommend this hotel enough
It was clean and comfotable. the staff were polite friendly and helpfull
The staff were very friendly even though the hotel was very quiet.Especially the lady who served in the Triumph bar and the food was excellent
Convenient location. Low noise level from outside. Comfortable. Couldn't get a small snack with a glass of wine.
Bars One bar closed early
Excellent hotel, highly recommended
The breakfast service & food were both good & efficient The long walk and lack of lifts to my room
A perfect setting in a beautiful suburb not far from NEC Good food and a friendly staff
Located near to NEC Staff inexperienced and not the most customer orientated. Quite expensive for the quality and the limited facilities.
I thought the whole experience staying at the Manor was a very pleasant one, from the warm welcome on arrival the service at breakfast through to the help I received on departure. Nothing
The room was typical clean and servicable The added costs of parking and booking wasn't inclusive of breakfast.staff needed some customer care training and attitude seemed laissez faire and an impostion th\at they had customers!
Spacious room The bar was noisy but one had to consider that there was a wedding reception
nice and quiet in the bedroom
On arrival the receptionist was very un welcoming. She was ubrupt and basically rude. She was also unaware of the rate we had agreed with yourselves, although did accept it
Bar meals poor paid £5.50 for jacket spud with cheese only just warm and the size was so small it would not fill a child. We also had a pizza at £8.50 which was one we could have gone and brought from tescos plus it was so over cooked I could not eat any of the edge as it was so hard and again only just warm.Plus the hotal as followed other hotels in which the customer has to make his owen coffee in morning which is out of a machine ( rubbish)
My room was very spacious, clean, comfortable, and quiet. Staff were very helpful.
the very large king size bed and the leisure facilities, food was also very nice no the hotel was very good
We were upgraded. Location to the town. Choice for Breakfast
We enjoyed the spa as we needed to relax after our long drive and our bad start to our stay with you. comment sent to customer service. Cold room and having to wait to have our breakfast.
excellent location, superb old building. Would have been nice to have had time to wander round the grounds. Owners very helpful It would have been useful to have a sign on the roadway as it was easy to miss the entrance to the farm
Fabulous location with fabulous views, quality accommodation in huge room with own separate bathroom, wonderful host and hostess - felt more like old friends than proprietors and a stunningly good breakfast! None
Excellent value for money on the price we paid. Plenty of available car parking space. Friendly and helpful staff. Good location to Birmingham and walking distance to Touchwood shopping centre. Good breakfast and leisure centre. Its was cold. Very cold in the corridors and room was cold, as the heating system was not working. Vector heaters had already been given out, but extra blankets were delivered to our room very promptly. Only heating in the room was the bathrooms towel rail.
Food okay Reception - bloody slow. Bar - cold and slow servioce.
Lobby bar, reception service. No service at breakfast, cold plates, had to ask twice for tea, then had to get own cups, knifed forks ect... Off other tables, in view of waiters who did or said nothing. Room smelt damp and looked a little dated.
helpfull staff, good food, easy parking no
No draught beer
Good value at £59 but not if if it was dearer Standards have slipped in last 3 years Breakfast not so good No biscuits in rooms Had the nerve to charge residents to park there!
We were close to the NEC (attending Crufts) Hotel easy to find, we were made welcome - no charge for our dog, (unlike most hotels/travel lodges). Breakfast delicious and service excellent! Had slight problem with leak on shower attachment (got soaked!) and bath taps a bit strange.
The relaxed atmosphere and friendliness of staff.
Good price, in a good location, it had very comfortable beds and pillows, nice fire in the bar. Buffet breakfast not great, the food was served too cold. And the temperature in the bar was too cold also.
Cleanliness of hotel...staff were friendly Paying for Parking at the Hotel £8 per car per night
Although the Ramamda double booked me they could not have been more accomodating. They sorted the problems out efficiently and I was given an executive room. The hotel is very close to town and the staff are friendly. Only problem was during my checkout; their was only one lady at the desk (she got flack for this) and it took 45 minutes to check-out, however stayed calm and tried her best. Breakfast a little dry but not horrible!
Not alot poor reception service
Check in process needs improving
It was within walking distance of good shops, pubs and night life The bed,s were very hard
The hotel provided an excellent base for a visit to Solihull for a personal visit for the funeral of a close friend. The standard of the hotel was not my highest priority. The strange arrangement of the car park and getting parking tickets validated.
The friendlyness of the staff. Especially at Breakfeast .Asthey were very busy but coped very well .
Staff very friendly Double bed was 2 single mattresses pushed together, no fitness facilities
Convenience and location for the NEC. Excellant accces to Solihull shops.
The suite was fabulous and made our visit There was a large party staying and that meant we were in able to get a table for dinner.
position of hotel
Helpful, approachable staff. Modern decor & food to very good standard in a traditional setting. Close to nec but in a quiet, country location. Comfortable rooms. Room could do with air conditioning
lovely meal -friendly staff
A lovely hotel in a nice quiet location. The staff were very helpful and the room was very comfortable.
The hotel was as always excellent. The staff were very friendly and professional, and when in the area again will book Hogarths.
Staff were fantastic...rooms were very comfortable. Food amazing!
Staff were extremely attentive without being intrusive.
Easy parking. Luxurious room. Friendly staff. Lovely grounds.
Friendliness of all the staff
Top hotel , great location . room spotless and modern , recommended all round .
The grounds were lovely. The Bed extremely comfortable and it was great having a Jacuzzi, although it was very noisy
very basic room for the money also very noisy at night , value for money very poor
Good semi-rural location, low cost, friendly and helpful staff. The windows open fully. Free wi-fi. They have a function on Friday nights that costs extra, even for guests. Some downstairs rooms overlooked.
Warm friendly staff, breakfast very tasty (but no grilled tomotoes!) Generally very good - we would visit again. Some small but important niggles:- cheap toilet paper, hook behind bathroom door really cheap looking, shower head of poor quality, carpet in lounge/dining room far to busy (pattern made me feel sick). No Sunday papers. Pillow on bed very flat and synthetic.
Very quiet hotel, well-built roads in the vicinity, no-noise, perfect for relaxation and walks in nature, very decently equipped rooms, very friendly staff, highly recommended. -
Lovely place felt v peaceful Menu needs a re think
Friendly staff, good locality
Nice bar. Good reasonably priced food. Staff courteous and helpful Shower was a bit weak but otherwise no complaints
I booked the hotel to celebrate my husbands 40th birthday, it was a surprise party and we had 26 guests, all the staff went out of their way to make sure that my husband was not aware and they made the evening one to remember. the service and food were fantastic
Food was excellent
Bar decor, food, welcome
the height of the beds for children. too high
cleanliness of foyer and entrance looked impressive We were initially charged more than we booked on booking.com but this was resolved. The room we booked was not available on arrival and we were given a smaller disabled room with broken lights, very poor bathroom and brown stained towels
Courtesy of staff
Better than average room for the rate.
A very well equipped room at a price that was more than fair. Shame you have to pay for wifi access though.
Cost, cleanliness, acceptance of dogs Two bulbs blown in room
better pillows nice breakfast
Lovely bright and clean bathroom with big fluffy white towels. The bedroom was also smart and clean. Couldn't work out whether or not internet was available. The staff were OK but some of them didn't seem particularly interested in me as a customer. Others were great.
The comfort and cleanliness, choice of a smoking room, the breakfast was very enjoyable with plenty of it Being on the 3rd floor on a hot day it was very stifling it would have been nice to have been able to hire a fan from the Hotel.
Convenient and friendly. Shame no food available other than breakfadst but excellent chinese opposite.
pleasent staff and very posh but comfortable hotel
I myself did not stay, I had booked for one of my bosses, but he came back strongly recommending the hotel for future use. Liked everything
pleasant surroundings room smelt of strong disinfectant
Friendly, warm and attentive staff without being intrusive. Qualityof food excellant
Excellent rooms and facilities. The restaurant was particularly good.
Location The plug in the bath in the room got stuck and was unable to drain bath.After reporting this to reception it took far too long for anyone to arrive to fix. This they couldn't do so i had to take a shower in another spare room the following morning. Evening meal room service was poor - quality of food very disppointing and very expensive for what it was!. Overall there was very little feeling of any welcome from staff and politeness was not something they adhered to. Hardly any appology for inconveinec with room
Bed was gorgeous and the grounds & setting very smart, but relaxed not applicable
The location Limited menu
Relaxing, Comfortable very well looked after, Very good food on both nights stayed. Hotel was fairly empty as booking covered the early part of the week
over-pretentious chef. excellent quality, but too nouvel cuisine
All the staff were very welcoming and helpful. The Beefeater was attached to the hotel which meant that we did not have to leave the hotel to eat. The room was clean. The room was fairly small.
Staff were friendly and helpful and food was good for the price. Location also was convenient for my stay. Furnishings a bit tatty.
Having the restaurant attached was good, but if you were able to set up a bill to go to your room number that would be great. No Free WiFi, for the price of the rooms it should realy be free in this day and age. The TV in the room was nothing like the advert, ie, not flat screen, no freeview.
Food was very good thought the room was rather small and only one chair.
Facilities in room and hotel (food wise) Inconsiderate banging of doors late at night (midnight) Smell of people smoking along corridor to our room, very strong
Check in staff very accomodating Room smelt of 'old ladies' and need window open to air. Chair by desk was stained.
It was clean and comfortable, and we enjoyed the breakfast. The mattress could have been more comfortable.
Warm and friendly ,good food ,nice size room ideal position for our trip
Good location for what i needed The first room we were given smelled really bad , cigarette smoke,but we were given another room straight away, no problem at all. The staff were really friendly, food was good