This beautiful Moorish-style hotel is located 50 metres from the sea, next to one of the most beautiful sandy beaches on the Costa de la Luz, in the pedestrian zone of Isla Canela. The complex is 3 minutes from Isla Canela s port, near the mouth of the Guadiana River and the picturesque fishing village of Punta del Moral, between the coast of Portugal and the port. In the vicinity guests can enjoy a wide range of leisure and entertainment options, and restaurants, bars, discos and links to the public transport network are all within 50 metres of the accommodation. This beach and spa hotel offers guests complimentary WiFi access in the lobby area. Business travellers can take advantage of the well-equipped meeting rooms while the younger guests can enjoy the children s playground and the kids clubs.
The proximity to the beach and the location of our room, offering a magnificent beach view.
I found the buffet very poor, in relation to the breakfast and dinner. There was hardly any choice and many dishes were repeated. I was extremely disappointed. I also found a staff member of the housekeeping department using the same elevator as used by guests to transport the cleaning cart. Coming from the Hotel business, this is not acceptable for a 4* Hotel.
Food was good.
staff presence sometimes lacking, difficult to find facilities, need more signage or better information on arrival, cleanliness could be improved.
The size of the rooms were excellent the views of the beach were also excellent. The show cooking was very good. Sara the receptionist was particularly helpful.
The dining was changed from buffet to A la carte and there was not enough choice for us and the menu was the same every night maybe because the hotel was empty this was in February. We found a couple of the staff in the restaurant quite rude.