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5 locations in Baldwin Park
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Reviews
9.6 Wonderful
Jul 2020
Pros:
Very friendly and helpful3.6 Poor
Jul 2020
Cons:
The car was filthy. I was told that it was being sanitized but when I took it hope I wiped everything down with Lysol wipes. It was soooo gross. I hope I don’t catch Covid 193.6 Poor
Apr 2019
Pros:
Brandon was nice, but the rest were a bit rude. They didn't try to help me with my flat tire, which I had to replace myself. I had to pay out of pocket and they would not pay me for it. They waived my rental fees, but not for the tire replacement. I'm not happy with them. I will never rent from themCons:
For the employees to take my situation a bit more seriously.5.6 Fair
Nov 2018
Pros:
It was an ok carCons:
I returned the car less than an hour late, but it's 5 minutes before closing. Did I really deny them a full day's worth of renting out the car? No, but they took a day's worth of money. Real fuckin' nice8.0 Very good
Jan 2017
Pros:
Discounts given fo problems faced. great rate.9.6 Wonderful
Jan 2017
Pros:
Staff was friendly enough. Decided to reserve a midsize car on Christmas Eve so it's understandable the selection was minimal. We got a 2016 jeep. Drove well and was comfortable for five adults. I love playing the game of do I/don't I get the the insurance. I wasn't going to, but my sister convinced me otherwise. In hindsight we returned the car in it's original condition so the extra $$ on insurance sucks, but I guess I'm also grateful I wasn't in an accident at all over the holidays lol.Cons:
There was a quarter of a tank when we received the car. It's understandable we should return the car as we receive it, but it's so much easier and way more convenient to start a road trip with a full tank and not have to stop at a gas station basically right after getting the car.2 locations in Baldwin Park
Filters
Reviews
8.0 Very good
Nov 2020
Pros:
staff was great at the west covina locationCons:
i wanted to extend my rental but because the new return date fell into a day they were closed, dropping off at another location would have costed me almost double my entire trip rental. closed on Saturday and Sunday2.0 Poor
Jun 2019
Pros:
NoneCons:
Need more staff. Waited 2 hours each for pick up and drop off7.2 Good
Mar 2019
Pros:
Friendly staff.Cons:
Small facility and minimal parking space.6.8 Okay
Aug 2018
Cons:
Wait time at this office an hour easy. Office having computer issues. Three team members only one computer.9.6 Wonderful
Feb 2018
Pros:
Manager was helpful. He stayed late to help me.Cons:
Reservation should state the correct hours the location is open6.0 Okay
Feb 2018
Pros:
We made a reservation for 1pm and they let us pick up at 11amCons:
The manager did not give me my cooy of the rental contract, which made me feel like he could have done something fradulent. He pressured me to buy rental insurance by threatening me with scare tactics. The manager did not complete a vehicle inspection, which shows any issues/dents/dings of the car. After I returned the car, I was afraid they would bill me for something I did not do. I will never return to this Hertz and do not recommend it to anyone.One location in Baldwin Park
One location in Baldwin Park
Pick-up location | Baldwin Park |
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Car types | Van, Minivan |
Rental locations | 1 |
Airport locations | 0 |