Touch down in 4-star comfort at Novotel Bangkok Suvarnabhumi Airport hotel, a 5-minute covered walk or free 24-hour shuttle ride from the terminals. No set check-in time, guests can arrive anytime and check-out 24 hours later. The choice of five restaurants and bars off the lavish atrium lobby make recharging your batteries a pleasure at Novotel. Business and Fitness facilities open on 24 hours.
A good hotel for the money. Room was clean and spacious.
This hotel is ideal for short stay, excellent decoration, very pleasing,one of the best airport stay in the world. I would recommend it.
The location is great if you need a quick stay near the airport.
The hotel is nice, but a little pricey-- I think they're using their monopoly power as the only airport hotel. The rooms are modern and clean. The hallways are oddly dated and seem like they're out of the mid 80s. My biggest complaint is that they charged my card for no reason. I was originally told that the card would be taken in case of damage to the room (there was none and I checked out successfully), however upon returning home, I noticed that they charged me anyway! And not just the $1 temporary authorization to see if the card is valid.... $65! Only after I emailed them and let them know that I didn't appreciate that I was forced into loaning them money did they reverse the charges. The reversal should have happened automatically upon check-out.
Breakfast was good.
Poor internet connectivity for which hotel charges. Cheaper hotels offer free wifi. Significantly more expensive than area hotels.
The biggest draw is the proximity to the airport and the transportation the hotel provides between it. It's a nice hotel, in the sense that it's expensive, culture-less, and sterile. It provides nice amenities. Massive king-sized bed, like one of the biggest I've ever seen.
We were very displeased with the staff. Many of them seemed that they were unhappy, and we were surprised by the lack of friendliness that we found throughout the rest of Thailand. We were told when we first arrived that room with the king bed that we booked was unavailable and we were given a room with two twin beds. This was unacceptable for the last night of our *honeymoon*. My wife complained forcefully enough, and they gave us a room with a king bed that was two doors down from our original. How in the world was that "unavailable"?!? You're better off with hotel that's a few minutes further away with friendlier staff and at a quarter of the price.
5 minutes away from the airport and there's a free shuttle. The bathroom had a connection to the TV so you can listen to it while you shower.
Had to pay for internet access - about $10 for 12 hours. I don't appreciate being penny pinched.
Ease of transportation to the airport (shuttle service)
The perfect place if you want pampering after a gruelling long-haul flight, though its location close to the airport means that it's less good for a longer stay if you want to see more of the city. Gorgeous tropical swimming pool, attentive staff, excellent variety of food at a reasonable price, and a good shuttle bus service from the airport.
The in-room tea and coffee facilities could have been more ample.
Proximity to the airport and standard of service.
I loved the spa/massage...especially because I was anticipating an international flight.
The check in process was confusing...I stood in line for 20 minutes. But, once they knew that I had booked with your company, I was ushered to a special check-in counter for express check-in. They should have signage for this express check-in.
The service from the airport to the hotel. The reception staff were very helpful. The whole atmosphere was welcoming. The comfort of everything allowed us to have a good night's sleep.