2015 TripAdvisor Hall of Fame-Certificate of Excellence for 5 years
The staff, the balcony, the room and the aquriam.
the fact that a 5 star hotel did not include slippers and bathrobes in the room, and that the furniture was at ikea-level standards
service staff was very helpful and polite, above expectations
room could be warmer
Staff were efficient, friendly and accommodating. Our room was very comfortable and well designed. Room service and breakfasts were excellent.
the aquarium is spectacular and the hotel at all is very modern; location is very good but still quiet (Museumsinsel) and for two to three nights the place is nice, many different restaurants, excellent breakfast
rooms are small, no luggage service (you need to get your suitcases up yourself... and out again to the taxi... 5 star??), atmosphere of the main hall is like a 'railway station' - very strange acoustics and a kind of cold,