A part of the Phillips Family Hospitality Complex, Boston's unique ten-acre complex offering lodging, dining, and family entertainment including bowling and fun center for all ages. We are located 3.5 miles from downtown Boston, five miles from Logan International Airport and one mile from the JFK Library and Museum and the Bayside Exposition Center. Free deluxe continental breakfast, free wireless high-speed Internet access, free shuttle service to Logan International Airport, JFK Subway Station, Boston Convention Center (BCEC), the World Trade Center, JFK-UMass Subway Station, Logan Airport, Boston Medical and New England Medical Centers. Valid credit or bank-issued card required - cash not accepted. Parking is for length of stay only. An adult 21 or older must be present in each room. Service fees may apply for shuttle services, tolls, business center, local telephone calls and in-room safe warranty. Service fees do not apply to tour groups. Hotel is entirely non-smoking. No pets allowed.
We waited for airport shuttle 45 minutes, called hotel several times and they said it will be coming... Didn't show so we then took taxi $37.50, good thing hotel paid for it. All kinds of debris in front of hotel.
Very unhelpful and inexperienced front desk. I booked a double room and they tried to give me a single. When I went back down to correct their mistake they tried to tell me they were sold out. The shuttle took 2+ hours to get to the hotel. There was a train right next to the hotel that kept us up all night.
convenient shuttle route to take the train
I had 2 reservation for one night and one week, when my second reservation started the hotel made a mistake and cancel my reservation for no reason, apparently "someone" cancel the reservation, the Manager (Kellie Pabst) didn't know who and when did this cancellation. She wanted to charge again for the one week reservation, I had to call Expedia to have a solution, because the Manager didn't want to do anything. I had to wait 4 hours to solve this problem, but the manager didn't seem worry about it. She treat me very unrespecfull
remote control did not control the t.v, we were in a handicapped room, so once you were in bed, how does a handicapped person change the channel??
The shuttle to the metro
The smell of the room as if people do smoke there although it is none smoking room
Convenient to MBTA Transit station which saved me on time and expense of driving into downtown Boston
The pickup schedule at the the MBTA Transit station was consistently not adhered to and caused an excessive wait time until the next hotel shuttle arrived. There was no apparent reason why this was the case other than the shuttle service did not want to wait at the station.
Late arrival was no problem; free airport shuttle
A little further away from the airport than expected.
staff were wonderful
The front door hit me pretty hard on the way in, I mentioned it at the desk.