The staff member who checked us in refused to accept the arrangements previously agreed to by another associate and the accounting department ( in writing/email). Because a box was inadvertently not checked on our pre-authorization form he dusmissed it completely without first checking with the parties ( whose contact info was on the form) we gave him. Humiliating and a time waster. Terrible customer service.
Stayed there for a night while we were in town to see a show at the Wilbur Theater right across the street. Very convenient. Clean, modern rooms and polite staff. Would stay again.
Comfortable beds, clean quiet environment, helpful staff.
Cable was fuzzy and I would've like to have some kind of on demand service.
No hot water in the morning.
Availability and price
Its close to everything
the hotel didnt have much to offer. No parking. No fridge in the room. Two adults means one bed. Small bathroom. Not allowed to bring your own food and drinks in. Rude service.
The roomwas clean and quiet. The bed was comfortable. The staff were courteous and helpful.
The room was small. Like most hotels, the "high-definition" TV was a mirage - an analog signal stretched over a flat panel. For the life of me, I can't understand why hotels will not get high def signals in the rooms.
Very modern and clean. Good services. Best value in the area. Close to the commons.
The price for this area is quite high, yet with the amenities and proximity to nightlife and points of interest there is a degree of value to this location.
My main complaint is the staff. I found them a tad unprofessional. Upon stepping to the front desk the young ladies at the counter seemed less interested in helping visitors than in carrying on a concerted air of disinterest and conversations among themselves. Additionally 2 surly security guards came to the room at 3am about a noise complaint. Their heavy-handed manner was more suitable for a dive bar than relating to adult guests paying upwards of $500 a night. They were clearly not suited to be the first point contact in regard to guest relation. Based on the last situation I doubt I would stay at this location again. Which is sad given i would have used it for family vacations and business occasions.
Great location, friendly staff, however the rooms were extremely small and you could hear/feel a nightclub somewhere below all night long - from the 8th floor.
Staff was friendly.
A bit worn, but ok. Expensive for what you got..
Under construccion. But its ok
Very convenient location, staff was friendly.
The rooms are really small, and look worn and slightly outdated. The walls are thin, so if anyone is in the hallway you can hear them. Price was decent, but felt like for what we paid we should've gotten more-a bigger room, a few more amenities. Also, (and this is for all hotels really) if you provide toiletries, provide toothpaste. That's the one toiletry most people seem to forget most often.