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Passenger van | $145/day |
4 locations in Carmel
Filters
Reviews
10.0 Wonderful
Feb 2021
Pros:
Pick up and drop off were both super easy.Cons:
I only wish the location was closer to my house. No big deal, though!10.0 Wonderful
Jan 2021
Pros:
The staff was friendly. They didn't have what I requested so I got a free upgrade. Return was seamless and quick.Cons:
The pick-up explanation felt a bit rushed. He was throwing a lot of add-ons and numbers at me and I didn't really get a chance to process everything. The insurance I bought before pick-up was not through Enterprise. Theirs is different. That needs to made more clear.2.0 Poor
Dec 2020
Cons:
The check oil light came on in the very expensive premium SUV I rented. I had to exit and stop at a gas station to check the oil. The oil was not even touching the full tube. It took two quarts of oil at $10 to make it right. Not a big deal, but a minor inconvenience. I thought Enterprise would simply reimburse me the $20 and make it right - they didn’t! A very pretty move... We were told by the represent that the only the store manager could make that call and he would call us to discuss. They never did. Terrible customer service a real shame to lose a customer over $20...2.8 Poor
Oct 2020
Cons:
Pick up took forever. Car had hardly any gas in it when I picked it up. When I asked if I could drop off at airport you said you’d charge me $100 drop fee. I offered to pay $50 as a compromise but you said no way. Will not ever use enterprise again.4.4 Mediocre
Oct 2020
Pros:
Easy processCons:
The first rental I picked up started overheating 20 minutes after leaving the lot, I had to return the car after being told to go to a different enterprise to swap the car, no one had one available so I still had to return to the original site to swap out the car. Very time consuming.4.8 Mediocre
Oct 2020
Pros:
Easy processCons:
The first rental I picked up started overheating 20 minutes after leaving the lot, I had to return the car after being told to go to a different enterprise to swap the car, no one had one available so I still had to return to the original site to swap out the car. Very time consuming.One location in Carmel
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Reviews
10.0 Wonderful
Oct 2020
Pros:
We had a three week rental and were upgraded from a full size to a luxury SUV at no additional cost to us. The vehicle was incredible and we didn’t want to give it back. National did a great job with prompt service at pick up and drop off and were careful to adhere to Covid safety precautions.Cons:
Absolutely nothing!2.0 Poor
Oct 2020
Pros:
I would say there was nothing I liked but if I have to give an answer I would say I liked that my family was not more devastated when our vacation was ruined because the rental was cancelled. There was nothing to like about having my reservation cancelled because of a supposed "system error".Cons:
This survey and follow up is just another example of the non-existent customer service. How can you possibly ask for a review when you ruined our vacation? We had to have a large vehicle to take our whole family. The fact you cancelled it and provided no alternative the day before our trip??? After booking the reservation, taking time off of work and getting the approved absences for an extra day for our children, plus organizing a place to stay, we received a call the day before our pick up telling us they didnt have the vehicle or any vehicle the size we were requesting because they oversold due to fall break. I asked what they would do about it, they said they could refund my money but that was all since it wasnt their fault. I asked who's fault it is and received no answer. In the midst of the stress of the pandemic my family was really looking forward to this trip. No fix, not their fault. This was extremely disappointing. To add salt to the wound a day later I received a confirmation of the billing for the insurance for the vehicle that they couldnt rent to me in the first place. I called the customer service only to be told i had to call another number and another number and was transferred to another number and then was "accidentally" disconnected. I googled the insurance company directly and was ready to lose it but there i found someone who took ownership and fixed it. What a disaster. No way I would recommend this service unless you understand that its a one way deal. You are held to their terms and conditions with no way to hold them accountable or even have confidence you will get what your contract says or anything at all. My only recommendation is when they screw it up check your statement so that you get your money back otherwise it appears they will have no problem just keeping your money.9.6 Wonderful
Oct 2019
Pros:
Helpful and friendly staff, quick in-and-out, great balueCons:
Because the strip mall where National is located is busy, you have to be a little careful where you park when returning the vehicle. This is VERY clearly marked and the staff makes sure you know about it....and this is really the only thing I can think of that is even slightly negative.10.0 Wonderful
Jul 2019
Pros:
I was in and out in about 5 minutes each time. Great value. I will use them again.Cons:
Nothing I can think of at the moment.10.0 Wonderful
Aug 2018
Pros:
Easy to pick up and drop off. Excellent service. Great value for the cost!One location in Carmel
One location in Carmel
One location in Carmel
Filters
Reviews
10.0 Wonderful
May 2021
Cons:
Best deal for a van!9.2 Wonderful
May 2017
Pros:
The car is new, clean, in good condition.Cons:
The pickup and dropoff place is far from the airport. I spent extra money on uber. But the employee said they open a closer agent and offer shuttle bus to the airport.10.0 Wonderful
Jan 2017
Pros:
The vehicle was excellent and the office staff was quick, cordial and professional. They exceeded my expectations.Cons:
Would have been nice to have users manuals in the vehicle but there were none. Had to figure out some unfamiliar features the hard way.10.0 Wonderful
Oct 2016
Pros:
EverythingCons:
EverythingOne location in Carmel
Along with a 10 passenger van, rental companies in Carmel offer 7 passenger vans, 8 passenger vans, 12 passenger vans and 15 passenger vans.
Pick-up location | Carmel |
---|---|
Car types | Van, Minivan |
Rental locations | 6 |
Airport locations | 0 |