Guests Enjoy Our Carol Stream Hotel and Amenities If you're looking for hotels in Carol Stream with practical amenities and comfortable accommodations, look no further. The Holiday Inn® & Suites Chicago - Carol Stream (Wheaton) boasts modern facilities and a great location near the Chicago area. Besides providing over 10,000 square feet of event space, our facilities include an on-site Business Center with print and copy services. Additionally, with numerous suite options, this Carol Stream location serves as a great alternative for those travelers looking for an extended stay hotel. Local businesses include Fuji Film, Illinois Tool Works and Graphic Packaging where our hotel can provide Corporate Housing options in our guest suites for long term stays. We welcome families that are relocating to the area with our two bedroom suites. Families can enjoy a few hours at Carol Stream's local parks or viewing the displays at the Billy Graham Center at nearby Wheaton College. Located only 2 miles from the local METRA train station our hotel's guests can easily travel to nearby Chicago. It's easy to stay in touch with family with our free high-speed, wireless Internet access we provide throughout our hotel. Carol Stream visitors can also visit Alberto's Restaurant or Fitzgerald's Tavern while staying with us, and take a dip in the over-sized, indoor pool and whirlpool. We provide a complimentary area shuttle, as well.
I would give this hotel a 2 star rating. Hotel needs to be remodeled (all carpet areas, furniture & beds).
Cleanliness, friendly staff
There was not a free breakfast
New and clean
Wedding and Prom going on. No room to park.
Was ok. I expected more from it's star rating.
The in room internet didn't work very well.
the staff was great and very friendly
there were a nosie guest next to our room and made it hard to sleep
Hotel is dated, Seemed like some remodeling was going on. Key card would not open side entrance doors... tried 2 doors before walking around the building to the front entrance.
It's close to my job , so when I work and the weather is bad its convenient.
There is no complimentary breakfast at this one
Loved the pool and the room was updated and clean
customer service at the restaurant and hotel is terrible..not overly helpful or accommodating..broken tub drain that never got fixed, never was told about the complimentary breakfast Christmas morning, said they couldn't loan us scissors, and more
Clean and staff was great.
Location, right around the corner from our daughters apartment. Easy access from North Avenue.
Good location, decent price.
My room was close to a door to the outside on the first floor and it was rather loud. My mini fridge was also loud.
Nice restaurant and really nice pool with hot tubs. The rooms were also nice and clean!
The location and nice room.
Our room had a lingering odor that seemed like it was coming from the air vents. Housekeeping came up and sprayed febreeze first night. Helped somewhat.
Service from the staff. Quick and courteous.
Smell from the restaurant.
Our room was clean and comfortable and met or exceeded our expectations. The lap pool, jacuzzi and exercise rooms were wonderful amenities and we made use of each of them.
We was disappointed that a free breakfast was not included with our stay, but appreciated the coffee in the lobby.
Comfy bed, pillows and space. Pool was great.
Wish it served free breakfast.
Plenty of parking and lots of entrances.
The room smelled musty. We were given a 'handicap access' room, so the shower was funky with a big plastic chair on a tile portion of the floor.
The staff was wonderful. wings special on wednesday
they have alot of double beds. not enough king
They assigned room without tub and room meant for physically challenged person. My kids are not comfortable so we requested hotel to change the room. They asked for 30 USD extra for night.
The rooms were great for the price. The king suite is pretty nice just a little small. The staff is great and willing to help
We got stuck in the elevator and some technical problems
The bathroom was set up really weird, you couldn't reach the toilet paper from the toilet, I'm not a short person either. Also the room was either really hot or really cold, there was no in between.
The hotel was nice and a great price for the area. The beds were a little hard and the vending machines didn't have very many options but overall a great stay!
I had one of the rooms with double full beds. The beds were pillow-top and were VERY comfortable. Two soft and two firm pillows on each bed. The thermostat worked and could be adjusted. The room was very clean, as was the bathroom. Great shower pressure. Two restaurants in the hotel, we had the breakfast buffet - reasonably priced and the food was great! It included an omelet bar where the omelet was made right in front of you, along with a yogurt & fresh fruit bar, plus the normal breakfast stuff: bacon, sausage, french toast, pancakes, fried potatoes, biscuits and gravy. Couldn't ask for more! We originally had trouble with our room key/card, the maid who was on the floor took it down and they fixed it immediately. Very professional staff who went out of their way to help. I could not give it a better recommendation!
When I checked in, I found the TV in my room was broken. I called down to the front desk and they quickly got me escorted to a new room -- a suite. It was sweet, it made it infinitely easier to entertain guests, and the comfort level was unbeatable. The only downside to the experience was the fact that the larger TVs in the suites were locked and are not able to take DVD players, confining you to the smaller TVs in the less comfortable for movies bedroom.
We have stayed in this hotel twice, and it is exactly the right place to spend time, for a family! Everyone from the housekeeping staff to the front desk could not have been more helpful, or nicer, and the amenities, from the indoor pool to the wonderful restaurant, are superb. I would certainly recommend this hotel to everyone I know !
Staff was courteous and very helpful. Every request was taken care of in a friendly, professional manner.l The room was in great condition, clean and neat. The food in the restaurant was excellent and the wait staff were wonderful. I highly recommend this hotel. It was a fabulous experience.
I am a frequent traveler. Very rarely do you actually get top notch service. The staff was wonderfull, they anticipated every need I had. I was treated like family there. This hotel was so clean..I was there with a large group for a function this time, but every single one of us had the same expierence..We even took time to speak with the manager to show our appreciation on the service we recieved from booking our reservation, check-in, dining and check out. Our group and my company only use this hotel when in Chicago.
I booked a standard room and the staff took it upon themselves to change my room to a suite, when I tried to get my standard room back non were available. I tried to contact the mgr upon checkout and was told his wife was in labor & her water broke, I tried to call him several times later & the next week was told again that his wife's water broke & was in labor. How is that possible?That is what I was told. It has been about 2 weeks & I am still waiting to hear from the mgr all I want is the diff refunded, since I did upgrade. I will never stay in this hotel again!!
They do last minute cancellations. After having rooms booked for over five months, they cancelled all for one of our two night stays. We had 20 rooms booked. Just a little bit of a hardship don't you think.