|General||24 hour front desk, Air-conditioned, Complimentary breakfast, Laundry facilities, Non-smoking rooms available, Parking (free), Pool (outdoor), Wheelchair accessible|
|Internet||Internet, WiFi (free)|
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|Extended Stay America|
Their policy of charging $50 to your credit card upon check in 'as a deposit'. . .and then having to issue a credit of $50 on my card at check out. (what ever happened to running the card for incidentals?)Staff wasn't trained in how to issue the credit against my card or how to print a receipt. The free breakfast appeared to be apples, bananas, packaged oatmeal bars, and coffee. I left before 7:00 am on a Saturday, so maybe there was breakfast that came later.
Price/value. Location: very convenient to the university, local shops and services.
Room assigned originally was already OCCUPIED! Embarrassing and totally unprecedented in all my years of travel. Was given another room, but still...Extended Stay America seems to be going downhill as a chain, my last two stays with them have been a mixed bag...they seem to be pulling a Walmart by cutting staff and onsite maintenance as much as they can in order to bolster profits.
I love the location it was close to everything I needed to get to.
The room heating system stop working in the middle of the night and the room was freezing. I booked my room on priceline and I paid for it on priceline. But when I checked in the staff charged me for a room at regular price through their hotel system.
everything couldn't believe this was a extended stay America
There were roaches and other bugs in the room. I booked the hotel late, the front door was locked when I arrived and I had to call someone 3 times for them to let me into the hotel.
Room decor and housekeeping knocking on door early in the morning asking questions
No elevator and there was a $100.00 incidental deposit
nothing stands out.
Should have been clear and up-front about additional charges.Not worth full price.
only clean room after seven days. If i wanted it clean earlier i would need to pay extra