No boarding announcements leading to the usual confusion and people trying to board before their group number.
No boarding announcements leading to the usual confusion and people trying to board before their group number.
the planes are not modern there are no phone chargers
other than a slight delay in takeoff from Panama , the flights were excellent ..... we will continue to use Copa whenever possible for flights to and from Central and South America ....
LOCKED MY BAG WITHOUT CONSENT. Had to have my zippers cut upon arrival in Costa Rica.
There was absolutely no food or drink service unless it was paid for. I am not used to this.
They could offer free food and drink like other international flights.
Delay almost an hour which meant when we got to Guatemala there where 3 flights at the same time, you can imagine the caos in customs, avianca doesn’t care about passengers or schedules
No complimentary food and beverage (water, soda, coffe) is offered for a six and a half hours long international flight, not even in premium economy, just to try to squeeze a few more dollars out of the passengers. First and last time flying with Avianca.
No complimentary food and beverage (water, soda, coffe) is offered for a six and a half hours long international flight, not even in premium economy, just to try to squeeze a few more dollars out of the passengers. Same happened in the connecting flight, which was three and a half hours long (Bogota x Miami). First and last time flying with Avianca.
No complimentary snacks food, beverage (not even water), pillow and blanket on a 6 hours long flight (including economy comfort). A low form of nickeling an diming. Lost a recurring passanger over a soda. Avianca never again.
Every food and beverage has to be paid and the seat was not confortable. They even gave water.
Flight attendants to show up on time, offer drinks and food.
Flight departure late. Got late in Colombia making us take a different flight next day. Avianca airport crew messed up my ticket so when a I got in Brazil I didn’t have a ticket for my destination. Had to buy a new ticket out of my pocket.
Avianca: you pay for a high-end flight and you fly like a low (very low) cost!
I paid extra for a comfortable seat in the second flight, but the plane didn't have those seats, the first one did
The Arajet person who greeted us initially was unhelpful & rude about the mandatory migration form which has to be completed digitally but the systems don’t work properly. The boarding gate was changed twice and initial boarding was delayed. Once on board we we had to wait an hour and a half before take off. It was hot and there was very little room for tall-ish people to fit their knees in. The crew were pleasant but working in a poor situation. The plane was delayed because we were waiting for people from a delayed interconnecting flight. Arajet must have known that before we were asked to board. Better information, decisions & communication were needed.
My seat was broken and the crew had to find me somewhere else to sit. The crew was extremely courteous about this
Didn’t make the connecting flight due to a delay on our first flight.
Flights are great except for the ticketing service on the terminal.. Too little employees taking care for lots of flights.
I had a phobia for Spirit and now is 100% confirmed. Flight delayed, missed connecting flight and staying overnight . Now not even able to get my boarding pass until I’ll get into the airport. It’s really really bad at this point
Cancelled my flight last minute and had to end up driving to Texas from Atlanta last minute. I’m going to miss another day of work, drive back to Atlanta , in my own car and spirit doesn’t want to refund the money. First time I tried flying anyone else but delta and I get ripped off . And I had. To pay for seats for a flight that didn’t happen. Usually you could say you get what you pay for but in this case, didn’t get anything and paid for everything never flying spirit again, or even attempting it or thinking about it.
Cancelled my flight , currently stuck in Houston and will likely miss my cruise
Unfortunately not great, my flight was canceled with no notice given. I attempted to reach out to spirit airlines and have yet to receive any correspondence. I then had to book a new flight at two times the cost of the original.
Okay, cost of baggage and bidding for a seat is weird.
The flight experience was great. Due to charging for any thing outside of flight i can’t comment on amenities.
It was a worse experience. The boarding staff was rude and rude to my family. We had to endure shouting and humiliation in front of all the passengers for a bag I was carrying.
Spirit Airlines has the worst customer service. I don't advise flying with them.
San Salvador (SAL)El Salvador
Medellín (MDE)Colombia