Located in River North along the Magnificent Mile, The Gwen is a landmark skyscraper with stunning views. The hotel is also directly connected to The Shops at North Bridge and facilitates access to renowned attractions in the Loop. Savor exceptional cuisine in one of three upscale dining venues, or unwind with a glass of wine and an appetizer at the Terrace Bar. Truly memorable business meetings and social events are hosted in more than 14,500 square feet of function space. The hotel’s 300 spacious guest rooms and indulgent suites are distinguished by modern furnishings and amenities. High Speed Internet Access is complimentary, and a 42-inch flat screen TV with a surround-sound system provides entertainment options.
Large rooms and bathrooms. Contemporary appeal/design, modern lobby & bar. Great terrace and fitness room.
The layout of the room. The staff. The car service. The 'extras' in the room like plenty of towels, shower caps;) glasses, wine opener and complimentary wifi and desani bottled water. We had everything we needed and more and never had to ask for anything.
Black mold in the kinda small shower by the door. But if I didn't look towards it I was t too grossed out. Cleaners prob can't see it unless they are right in shower. It happens.
Clean rooms and great staff
Had 4 people in the room with only one bed due to no double beds left. Not what we were expecting.
Very comfortable. Breakfast was comped to make up for inconvenience of over billing
did not honor our friend's reservation so he had to scramble for accommodation. They tried to charge us twice for our room.
Poor service, poor cleanliness, old furniture, no view, rude staff, not worth the price
Did not have in room coffee pots.
Nice room, clean, great location.
The staff. polite and eager to help. They even knew my name and would greet me with it when I came and went.
Lobby on 5th floor. lobby had loud music on speaker system. strange design of shower. there was no way to test the temperature of the water without getting in and getting sprayed.
Updated, clean, comfortable room.
Wi-fi access; parking cost.
The bathroom was nice.
Windows. Too high.
Room size, amenities, cleanliness
No coffee maker in room :(
Spacious rooms, good location if you need to be downtown
valet prices were a bit excessive, multiple service and delivery fees for room service items
Not friendly staff at front desk, room with no view, had to pay extra for cot for my son even though I booked room for 3. No deal here.