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staff quick and eager to help. no free water or coffee in room.
Zocalo, museums, music, otdoor cafee
Very helpful staff and excellent location; modern and clean wit good size bedrooms/bathrooms, comfortable beds and free wifi. Good buffet breakfast and restaurant with plenty of choice. Noise coming from close bedrooms, better soundproffing needed, but a great hotel.
The location of the hotel. The service was very poor. Many mistakes, too many for 2 nights stay.
Fantastic location for getting around on foot. Within a few blocks there are plenty of sights and foods to experience. Friendly and helpful staff who didn't seem to mind my Spanglish. Facilities were well kept and quite spacious. It's definitely a modern hotel for a city with such history and colonial aesthetic.
Very stylish hotel, inside and out - including our room. Great facilities and excellent staff - friendly, yet professional and efficient.
very well located, clean... no free parking, no free wireless, brekfast poor
Comfortable hotel with a very friendly staff. Excellent location and great price. Every morning the staff would knock on the door waking me up to see if I needed anything. I could hear them knock on every door nearby...it was annoying as I like to sleep in sometimes.
I had to change rooms twice when we arrived because they had given me a room with one bed and I asked for two beds. The second room was being cleaned when we approached it.
super quiet and very well organized, with staff speaking English as well as German, a comfort to foreign visitors no
The location was good, the rooms were clean and quiet and very comfortable Food was overpriced
Good location, clean rooms Gave me a different price
The hotel is new and clean. If you like shopping the hotel is beside a large mall. What i truly appreciated was the staff, so understanding and welcoming.
Great staff, good location by car Facilities a bit run down
Good location and modern. Rooms are very clean. Great kings size beds. Wifi was very choppy. The breakfast wasn't great and the buffet wasn't good. The rooms are tiny. You can't bend over in the shower without opening the shower door. The counter top space in the bathroom isn't enough.
Good Location outside the city center. Walking distance to restaurants and shopping. Short taxi ride to historic city center.
This hotel is very clean and offers updated equipment (ipod station/flat screen TV/room safe). Bed was BIG and very comfortable. We initially had a difficult time getting to the hotel, but I was able to navigate there with my garmin nuvi-mexico maps. The hotel is located on a main street (Blvd Hermanos Serdan)and cannot be missed once you arrive. We initially booked a double occupant room but we spoke to reception and we were able to update to a single room with a great view of the main street without any additional cost. The hotel staff is great.
When I did checked in they gave me a room who had not been cleaned. They apologized & changed me to a clean room. Mistakes do happen but the first impression was obviously not the best.
Great place and good food in the 2 restaurants they have with good prices. Thank you
Friendly staff, great facilities and excellent location.
The hotel was very nice. The staff was very friendly as well. The hotel it is near to a restaurants area (no walking distance but near) so we did not have problems to access different attractions and places to eat. The service at ¨Los Angeles¨ restaurant was very average or below. Le pool it is nice and the water warm but it is not light at night so even when pool close at 10pm it is hard to see. (My kids enjoyed even without light).
Very nice hotel.. would stay there again none
Very well serviced.
Overall atmosphere and proximity to pyramid. restaurant staff were largely disinterested and unhelpful. Menu was very limited and food very average.
The beauty of the facility and surrouding attraction. View of the pyramid and church was spectacular room was hot, airless and claustrophobic and nosiy!! Impossible to sleep
Is a pretty place. Beds are very hard. People don't talked much. We never were greeted or escorted to our bedroom. When we checked out they never asked how was it. We said thanks and they didn't answer. Location is not the best if you are without a car.
wonderful place but very bad treatment of the staff and management. I booked through booking as I always do, the hotel was full and had no notice of my booking, they gave me a suite promising to maintain same price when having the booking information and did not do it. Furthermore check your invoice as they apply automatically tips (this is against law in Mexico) when having breakfast buffet. I do not know about tips on dinner as we did not dine there.
I have stayed at this hotel about 10 days total through the last year. Clean, nice staff, great restaurant, good location to other services. BUT Internet is only wireless any you have to pay $10 per 24 hour period. If secure Internet and or RELIABLE service is critical to your stay, proceed with caution... we had some problems staying connected.
I was on business trip and I liked the hotel and its location near malls. Good food and price but the pool is outside. excellent view to the city
This hotel is beautiful and comfortable. I was there for only one day after a work trip on my way back home and it provided me comfort and cleanless.