We requested a room with a balcony and to meet our request they upgraded a us a gave us a suite. Pretty sweet!
Very little. The hotel wasn't horrible but maintenance and cleanliness were more superficial than real. The HVAC worked in my room. Refrigerator worked well.
Superficial cleanliness/maintenance. Room had an 'old man smel.l' Then a super powerful deodorant sponge was put in the room. Many things simply didn't work well. Overall failed my 'clean and everything works as it should test.' Below average Courtyard.
Found a dead bed bug in the blanket for the sofa bed. Brought it to the front desk clerk but she seemed indifferent. First room assigned smelled horribly of mold and mildew. No apology again. Found strange charge on my credit card today
Being told that we demagnetized our keys when we did not, and had to get them redone twice.
The room and options.
Distance from main road
The pull out sofa bed
I did not like the placing of the television and refrigerator
All issues were resolved quickly and professionally
great customer service, great location. the room was small but cozy and the bed was great... the tv was in a weird location other then that this place was great for the price.
clean and location
Comfortable beds & pillows
Breakfast was not complimentary & it was pricey
Spacious clean lobby. Friendly staff. Pool was kid-friendly and uncrowded.
Room was on smaller side.
NOTHING! Older facility. Standard room was a King Bed with sleeper sofa and I needed two full/queens. Not very nice about considering my request, See picture at the top of survey...not what my room looked like.
Had to sleep on the foldout bed - awful. Paint bubbling and peeling on ceiling. Then they replaced windows in the room next to mine early in the AM on Sunday morning. The hammers and saws were intolerable. I expected to sleep late ; instead, NO SLEEP!
Room was nice. Great price.
Indoor pool was really cold.
Very clean Courtyard. Would stay here again
The staff placed me in a group of rooms surrounded by a Marching Band. On Saturday night they came in at 12:30, yelling down the hallway, banging on doors and running through the halls. I gave it a half an hour then finally called the desk.
Clean hotel, beds comfortable
The rooms are very small, bed and tv at odd angle, the entire hotel except for lobby area very old and outdated. If the room faces the highway, it gets very noisy from highway traffic.
I'm fairly local to the area, but needed a quick one-night stay. I was pleasantly greeted, the front desk provided advice on places in the area to eat, the wifi and everything in the room worked exactly as they should have.
The couch wasn't very comfortable, but that was hardly a dealbreaker. The room temperature never reached below 65 degrees, but having the fan run continuously helped cool the room. I would have preferred the room to be about 5 degrees cooler for sleeping.
Room clean and the business center and they have everything u need
It looked nice, looks like it has been recently remodeled and it was clean
The rooms were extremely small and tight
It's a Courtyard
Staff was much less accommodating than any previous hotel.
Breakfast non included for 3 stars hotel
My mother's earring came up missing, as did my daughter's swim suit.
The staff was very friendly. The courtyard was also a nice place to relax.
The food was expensive. I had a breakfast sandwich in the morning, with spinich and could tell it had not been washed; it was still sandy. I also asked if I could have a room with two beds vs. a king size bed. They said they could not make a change.
Quiet. Located close to various restaurants, gas stations, etc.
Did not appreciate not being able to get room with two beds --- even though hotel was no where close to being sold out and had plenty of other rooms available. Staff noted that she was unable to make the change in the hotel's system; didn't try hard tho.
The bed was comfortable.
The room layout, too much furniture in a small space really hard for 2 people to move around. Also, found a tie mailing our sheets when laying in the bed, not good.
Super friendly staff.
Hidden entrance, need GPS to find this place.
The convenience of the location. It's a short trip from new york city and it's a quiet area with a lot of things to do.
There was damage to the light above the vanity sink and the drain stopper in the sink was broken. The result was the sink would fill up with water whenever we ran the faucet.
The pool had dead bugs and other things floating in it, and the spa was gone. The ice machines was located at the other end of the building so if you wanted ice you were going on a journey.
The staff were extremely nice and helpful.
My room was not cleaned. I was told that I must have had the do not disturb sign hanging on the door but this was not the case. You don't want to have to make up your own bed when you stay in a motel but that is what happened.
it was in a good location for what I Needed
there weren't bell hops to help with luggage, that being said, it took forever to locate a luggage cart by myself...we had two towels in the room and we called the front desk to bring more, it took over 2 and a half hours and by then we had no time left s
We spent 3 nights during a convention and found this hotel excellent in all categories, a comfortable distance to downtown with local shops that fit all our needs. I recommend this hotel to everyone.
Good location. The front desk staff was freindly when we walked in and helped us locate a pharmacy close by. Also, had listings of restaurants and stores in the area. We traveled with 4 kids and would stay at this hotel again when visiting Baltimore and DC.
We chose to stay at the Courtyard during our mini-vacation to Baltimore to see the Red Sox at Camden Yards. The hotel was only about 25 minutes from the Inner Harbor and less than half the price the hotels in the Inner Harbor were charging. The hotel is in a nice area in a business park (which is probably why the weekend price was so good), the room was cleans and maintained well. Everything seemed very new and smelled fresh. We will stay again next year!
No complaints about this hotel, we had a roomy bedroom with 2 queens size beds, Their breakfast buffet is nice and reasonably priced.
very clean hotel, and managment and staff were so friendly and helpful