Heritage Inn Hotel & Convention Centre - Cranbrook

The hotel offers an indoor pool, Jacuzzi, and a convention center, providing guests with a range of facilities for relaxation and events.

Yes, the hotel offers free parking, ensuring convenience for guests with vehicles.

Guests have praised the quality of the breakfast, with a variety of options including eggs, potatoes, bacon, and french toast. However, some guests have mentioned that the breakfast could have more options, especially for kids.

The hotel maintains clean and comfortable rooms, with a complimentary breakfast that is fresh and delicious according to returning guests. However, some guests have mentioned cleanliness issues in specific rooms.

The staff has been described as friendly and accommodating, providing a pleasant experience for guests. However, a few guests have mentioned instances of staff not being knowledgeable about certain hotel facilities.

Some guests mentioned the lack of an extra door in the room for walking their pets, so if you're traveling with a pet, consider requesting a room with a walk-out door for added convenience.

A few guests reported that the hot tub temperature was too low, so it's advisable to inquire about the hot tub temperature before planning a visit.

Some guests noted that the toiletries provided were not up to standard, so you might want to consider bringing your own toiletries for a more comfortable stay.

A guest mentioned that the hotel has a legion bar, so if you prefer a quieter environment, consider requesting a room away from the bar area.

One guest mentioned being charged a different rate than expected, so it's advisable to verify the room rate at check-in to avoid any discrepancies.

Some guests experienced issues with the pool and hot tub, so it's recommended to inquire about their conditions before planning to use these facilities.

A few guests mentioned noise-related issues, so bringing earplugs might be helpful for a peaceful night's sleep.

Some guests found the pillows uncomfortable, so if you're particular about pillows, consider bringing your own for a better sleep experience.

A guest reported that a non-smoking room still smelled like smoke, so if you're sensitive to odors, it's advisable to check for any lingering pet or smoke smells in non-smoking rooms.

Some guests had issues with breakfast inclusions, so it's recommended to confirm the details of breakfast inclusions at the time of booking to avoid any misunderstandings.