Overall Rating - Okay - 16 reviews
Employees were rude. The room was way to small. They would not help in anyway.We should have had a double bed. I called and even confirmed. We got there and tey only had us down for a king. The gave us a twin size air bed for the two 11 year old kids to sleep on which didnt work. Plus the room we got didnt even have a king size bed it was a queen. They said sorry that is all we had. The roomo was so small the twin size bed didnt even fit in the room. I had to remove the desk and chair and put them in the bathroom so it would fit on the floor. They did nothing to help with the situation except say the couldnt do anyhting. Not even a sorry. They didnt supplpy shampoo which i didnt know any hotel that didnt do that. The elevator was broke which just added to the headache since we were on the top floor. The towel rack fell off the wall in the bathroom when we hung a towel on it. It was a horrible stay. With the amount of other issues i heard f...
They were accommodating to our family as we were travelling with an infant,they had a crib put in the room.We were shown to the lobby restroom so that we could freshen up and change clothes to go to the water park.
We were allowed to register at around 1:00pm,but not have access to the rooms until 4:00pm. I felt that was a little extreme considering that most people check out by 11:00am. I would have thought that quite a few rooms would have been ready by that time.I did like the fact that it was very close to Holiday World, after being at the park all day it was important that our hotel was close and easy to get to.