Staff very friendly and 3 Restaurants very good
I found the juice bar staff and service room staff extremely helpfull. fantastic beach and spa facilities !!! (on a safari trip we would sort out the bill upon our return at 6.30pm. I was really annoyed and i found the staff at reception unpleasant and rude)
I was very disappointed there was no swimming pool in operation during my stay. I was also very annoyed with the reception staff at the end of our stay. Charged to my credit card without me being present and i wanted to clear service charge before being billed. they were aware of this as we had rang the night before to inform them and we had also told them before we went out (see above)
Everything, the exellent staff, fine breakfast, the pool, location etc.
The cleanliness need improvement
Confort of the room
A lot of noise, special after midnight or very early in the morning. But is not hotel issue, I think is Guesses education.