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Minivan | $40/day |
Passenger van | $32/day |
Passenger van | $78/day |
Passenger van | $120/day |
Premium SUV | $41/day |
3 locations in Downey
Filters
Reviews
10.0 Wonderful
Oct 2023
2.0 Poor
Jun 2020
Cons:
The car that I rented while driving on heat temperature turn off twice. We had to stop driving due to m air condition issues I guess or mechanical problem . Very disgusted10.0 Wonderful
Apr 2017
Pros:
Always great service3.6 Poor
Jan 2017
Pros:
The kind people at Enterprise in Encino saved me from Kayak's complete lack of customer service.Cons:
From the moment I made the reservation, there was a HUGE problem. When I was asked "where would you like to rent from?", I typed in LAX, and since I had never been to LA before, when the first place to make a reservation came up, I did not think twice that the reservation might actually be in a completely different place. It would have helped enormously if there were a few words at the top of the screen that said "no cars available at LAX, but here are a few other options", but there was NOTHING; NO indication from Kayak that they were not offering me what I had asked for. When I got to the Enterprise check in counter at LAX (at 2:00 am- due to a delayed flight- with my 5 year old in tow), I was told that "you didn't make your reservation with us, you made it with another Enterprise 25 minutes from here". Furthermore, there were no cars for me to rent from the airport, as they would be sold out until the following Tuesday (which was probably why I was not allowed to rent from LAX in the first place). I was in total shock. I had realized - after a three hour delay, and flying cross-country that I had been part of a "bait and switch" car rental scam. And although the people at LAX Enterprise "would love to help me", I was out of luck as the other Enterprise had closed. I WILL NEVER USE KAYAK AGAIN!10.0 Wonderful
Nov 2016
Pros:
I loved the fact that all the Employees was really nice and helpful. Service was quickly and simple. They allow me to choose the car I wanted. As soon my i purchased online , get there within 10 min and drove off within 15min. It was perfect. Love it it was easy and fast.4 locations in Downey
Filters
Reviews
10.0 Wonderful
Nov 2021
6.0 Okay
Apr 2021
Pros:
Car was very goodCons:
Car was not ready for pickup.3.6 Poor
Jun 2020
Pros:
The price was reasonable.Cons:
Organization!! This location was extremely unorganized and had everyone waiting for over an hour when we all came in with reservations. They also ran out of economic cars and started renting out SUVs instead. They need to get a better system then writing down names and crossing them off as they've helped them. Also had a super small location for the amount of people that were there at once.10.0 Wonderful
Jul 2019
Pros:
Extremely knowledgeable staff with exceptional customer service. There was a problem with availability that kayak didn’t know about, but they (Hertz) didn’t make it MY problem. They resolved the issue using available resources and even bettered the deal for my trouble.Cons:
Coordination and communication between kayak (the 3rd party) and Hertz would have eliminated the possibility of what could have been a devastating experience for me and my very important family visit to Los Angeles.2.4 Poor
Apr 2019
Pros:
Staff mislead me and told me that liability and damage were included in my prepaid amount. I questioned and he reassured, said it was included and just told me to sign the contract. I was going to use my own insurance but when he said this I thought I wouldn’t need to. He lied. Got charged $168Cons:
Disputed this charge with hertz. Their customer service told me that since I signed I had to pay. Didn’t care that employee mislead & misrepresented what was included when he had me sign the contract. Car was also water damaged and had to change it at the airport. They all acted like it was typical2.0 Poor
Feb 2019
Pros:
staff was not at all helpful. they did not reserve the car for me. there was no car I could pick up. they offer me $109 car. which is just not right.Cons:
they should not confirm booking if they don't have the carOne location in Downey
One location in Downey
Filters
Reviews
2.0 Poor
Dec 2019
Cons:
Didn’t even get to drive a rental car. Location was sold out even though i had a reservation set.2.0 Poor
Dec 2015
Pros:
NothingCons:
Paperwork took too much time. A lot of unnecessary paperwork presented. The agency demands $500 deposit, which they claim to apply to damage and or tickets, so they ar already assuming ..... A 7 seater minivan was booked and we got an Cramped suvOne location in Downey
Along with an 8 passenger van, rental companies in Downey offer 7 passenger vans and 15 passenger vans.
Pick-up location | Downey |
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Car types | Van |
Rental locations | 4 |
Airport locations | 0 |