Centrally located hotel in Erie, Pennsylvania. We offer continental breakfast, an indoor pool and spacious clean rooms for the business or leisure traveler
Nothing at all!
Room was very dirty. Breakfast was awful fruit over ripe, eggs not edible.
the freindly staff
The location eas great!
One of the staff members was rude
Wi-Fi did not work
The rooms were nice and had plenty of room. The staff was very nice and helpful. Breakfast was great.
Beds were a little hard. I was pulling a bass boat behind my vehicle and there was not much room for parking, but in their defense, they are under construction right now, making some improvements around the hotel, which takes up some of the parking room.
The room was had plaster patches on the wall from damages that were not painted over. There was some kind of dried fluid on wall by bedside table. I've stayed at other country inn and suites that were a lot cleaner and nicer.
Check in took too long due to new computer system.
If it wasn't for the front desk attendant Tammy, our overall stay would have been awful. She was very nice. and she tried very hard to to make our stay pleasant.
a problem with the reservation. they charged our card twice then when we arrived to our room it was a double queen bedroom, it was supposed to be a king/jucuzzii the ac made a loud sound ,then the jucuzzii was broke,ac broke in the breakfast area no wi
The location was great, the desk manager in the evening had great customer service skills went out of his way to try and make the situation better. .
The morning desk manager female had the worst customer service skills, answered questions very snotty very put out that she had to deal with me.First room air conditioning did not work and furniture very stained, room lights in bathroom did not work
The staff was exceptionally accommodating and very nice!!!!!It was hard to believe it was just 21/2 star hotel. There was some renovations going on, but still kept it clean and neat.
Staff was very friendly and nice and tried to be helpful.
Cleanliness wasn't that great (old wash clothes and towels), hair on toilet when we arrived, old tile and peeling wallpaper. The room ended up smelling like smoke because the bathroom vent is tied into other smoking rooms. Reconstruction taking place.
The hotel was easy to get to. The desk staff was very friendly and helpful. The room was nice and neat.
The bathroom was a little bare ( no decoration) and the trim on the baseboard needed repair but these were very minor things.
The hotel is located right off the interstate. There is a nice breakfast buffet, indoor swimming pool, and workout room. The rooms are comfortable with free wifi and plenty of pillows. Rooms have a small refrigerator and coffee maker.
The front desk was frequently unattended.
Staff was very friendly. They paid attention to details.
No shampoo in the room.
night clerk was helpful. Handicap accessible. Upgrading being done. Close to hwy.
Room coffee is terrible. Burnt out light in bathroom that the cleaning staff SHOULD have seen. . The breakfast room was hot and the staff never replenished anything unless you told them that they were out of spoons, jam, that was a terrible experience.
Good location Helpful pleasant staff
Ice machines not working properlyHotel undergoing renovationsHot tub out of order
no hot water on the day of check out
Rooms were clean and beds very comfortable
Elevator didn't work. Breakfast was a let down. Had to go out for coffee. Tried the decaffeinated coffee twice and each time coffee grounds. Very disappointed in breakfast selection. My daughter is gluten free and was lucky to get the last banana.
The staff was very friendly, breakfast was ok.
The hotel smells really bad, the elevator didn't work.
Staff was friendly, good location to shopping and waterpark.
Pool was cold and hot tub was not operational.
Location was perfect. Free breakfast was decent enough when the lady with bright red hair was working.
Smell of smoke. Hot tub not working. On our second night breakfast was horrible. There was no selections as the lady in the kitchen was nowhere to be found. The hot choices were left empty for the last 45 minutes and breads were empty too.
Location and room were great. Overall nice place.
Short staffed during breakfest created some issues.
Confusion at check in. Gave my room to wrong person! Staff sorted it out.
Weak Wi-Fi, small dining area, poor customer service, housekeeping forgot to lean our room, and the hot tub no longer exists even though it's on the website.
Clean room. Ok breakfast
Hot tub broke. Pool heater broke. No parking.
The location is great and the staff is very friendly. This is a very nice hotel for the star level.
I didn't have hot water for my shower. It was warm but never hot.
The rooms were nice and were clean.
Hot tub was broke and the ran out of breakfast food at 8:20 in the morning on Sunday.
Clean room. Comfortable bed.
Pool was closed and we were not informed when we called.
king bed comfortale
no choice of two beds, no sofa bed
Pool wasn't open Back door swipe feature didn't work - had to walk around
location to shopping was great . Room had lots of space. Staff was very friendly and helpful.
The hotel is a little dated and breakfast was not as good as it used to be. Internet was slow.
The first night the room was not cleaned at all bed not made, garbage not removed nothing.... 2nd night garbage removed and towels left but bed not made again and no other cleaning... complained and the next two nights things were done.
The bathroom was full of hair. Called the desk they said they would look into it. Never heard back.
Had issues with the heat, hit water and tv and staff did absolutely nothing to accommodate this issue. Manager never returned my calls or emails.
The tea/coffee available in the lobby was definitely a perk! It was nice to come back at the end of the day and have a warm drink.
There were many people who came in large groups. Unfortunately, our room was in the middle of the group, so it was very noisy with people meeting in the hall and yelling down to the other rooms.Also, our room had a terrible musky smell.
POOR CONDITION & BREAKFAST WAS NOT AS advertised.
Hotel was dirty, cobwebs in room, noisy rooms, and when checking out the guy at the front desk was unprofessional. Seen bugs in our room upon leaving, took photo of them and the next day had horrible rash of bites. Turned out our room had bed bugs.
The receptionist was very accommodating when we found our room to be a smoking room, she happily moved us to a suite.
Being right above swimming pool, the room smells chlorine, The whirlpool wasn't working and looks like hasn't been working for while. The breakfast no where near what stats on the hotel website, no eggs?, no bacon?
location, breakfast, linens and towels were plentiful and clean
Internet service was poor at times and non existent at other times. To contact the front desk, their phone number had to be dialed from our cell phone. They did not answer when we called from the room phone. Bathroom ceiling was moldy and falling down.
My two year old loved the cookies.
The bathrooms need updating... Clean but old and used looking.
the fresh cookies, the breakfast and the staff
overall cleanliness of the room and the pool
Read the prior reviews, they were spot on. Just not a clean hotel.
The location is good. It is close to the highway, eating and shopping spots and local attractions.
The rooms have not been kept up. There was a hole in the wall. There were scuff marks in the door and walls. The HVAC unit caused the smoke detector to go off. Towels were dingy and the sheets in one of the beds had hair in it when we turned them down.
Parking was convenient, for the most part a pretty clean room, and friendly staff.
I wouldn't consider using their pool. It was so heavily clorinated that I couldn't stay in the pool room anymore than a few minutes. The pool seemed very dirty and so was being clorinated to compensate.
There was pretty much nothing to like about this hotel...except maybe the nice variety of tea.
Don't even get me going...the elevator didn't work, nor did the ice maker on our floor, the breakfast was the worst ever, carpet stains, but most terrible was we were stuck in a smoking room because that's all that was left. WORST MOST AWFUL SMELL EVER!
the whole experience was awful!
This hotel smelled awful. The carpets were so dirty that I felt sick looking at them. I have never seen white hotel towels that had turned dark gray from use before.