10.0
Staff were friendly and helpful. New spotless car Get the full insurance coverage there - less hassle, especially if someone scratches your car in a car park.Reviewed May 5 2024
review from 10.0
Everything was great from start to finish. We got a nice new SUV as requested, drop and pickup were easy and we got our $250 deposit back with no issues a few days later. Credit card was enough for insurance and we were warned about the risk of not getting additional insurance but not forced to actually take it. Overall amazing experience!Reviewed Mar 28 2024
review from 4.0
Even though we had coverage from a 3rd part insurance provider they insisted that we left with their basic cover package at $40 extra a day. I sent a few emails and they removed the charge 48hours later and refunded for the 2 days.Reviewed Dec 1 2023
review from 10.0
Very friendly and helpful. Car was great to drive. The only issue I had was Gatwick Airports charging for driving through the airport.Reviewed Oct 10 2023
review from 4.4
Cons:I don't know why but the price was duble.Reviewed Jun 23 2019
review from 2.0
Pros:Kayak and carrentals were providing incomplete information about car rental process and cost. Quotation was given without insurance cost which once added inflated the overall cost to become very expensive and noncompetitive. This may be good for US residents with the right credit card.Cons:You must provide clear guidance on insurance issue and whether it is included or not. I paid four times the quoted price for half the period and my main concern was to return the vehicle ASAP rather than getting on with my trip. The trick of small print was not expected from big providers like you.Reviewed Apr 9 2019
review from 8.8
Pros:Pick-up was slow; they could have done with more staff. The ones who were there coped very well. The duty manager kept us all informed as to the progress of the queue, which was much appreciated. Dorota (Dorothy) checked me in and provided excellent customer service.Cons:See above.Reviewed Mar 2 2019
review from 8.4
Good ValuePros:No issue with the car and we drove about 850 milesCons:Waited in line for 30 minutes to pick up the car Inside front windshield was not cleaned well before pickupReviewed Sep 3 2018
review from 6.8
Plan for some major extra costsPros:The car was clean and ran well, and they were very friendly on pickup and drop off.Cons:Your Canadian insurance is not applicable in Europe. Only in North America. Well, remember when you get extra insurance in Canada, and it’s $10 a day? Not in Europe. The first quote from the attendant was 42 pounds a day (that’s $70 CAD!!!). Yes. A day. When we started asking questions, it got better. Roadside assistance removed. 12 pounds. Our $200 quote for a rental turned into $550. However, all said and done, they treated us well, and the car was clean and comfortable (although check for a spare - we had none). When we talked to our friends who rented in Ireland, they made all the arrangements to rent from Canada, and the cost was identical. So the warning is, the cost you see is for the rental. Multiply it by 150 to 200% for the real cost.Reviewed Aug 6 2018
review from 4.4
Deceptive. Will rip you offPros:The car was clean. That's about it. Everything else is wrong with this agency.Cons:They don't advertise they will force you to buy insurance at 20 pounds a day or you won't be able to take the car! In addition, when you pay with a non-UK credit card (which of course accepts pounds) they will convert themselves to pound sterling and rob another 3.5% of the total. Avoid them if you have the chance.Reviewed Mar 22 2017
review from 5.2
Theft insurance is mandatory, and different than cPros:The car was fine. The folks in the car lot were friendly.Cons:During check-in, they told me I needed to either pay 10 pounds a day for theft insurance, or allow them to put 1,000 pounds on my car for deductible. They told me it was separate and different than coverage from my insurance provided by my airline credit card. It seemed wrong, but I was in a hurry. I have never paid "theft" insurance on a car rented in the UK, or anywhere else in Europe.Reviewed Dec 22 2016
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