The Cruachan is designed with a traditional Scottish Highland façade and whilst the hotel has been, and continues to be, sympathetically upgraded and modernised internally to provide all modern comforts, it has not lost its original character. The hotel has an enviable location overlooking Loch Linnhe and beyond the loch to the Morvern Hills. Guests can sit on the terrace outside the hotel in the summer, watching the boats on the loch and enjoying a quiet drink. As an ongoing improvement and development at the Cruachan Hotel, we take on board feedback from all our guests. Majority of guests had stated a lift would be of beneficial. We would now like to announce that the lift project is finalized and fully operational. We will be continuing with the improvements throughout the hotel and would encourage all guests to give any feedback which will help us to improve. The Cruachan Bar is open 24 hours for the Drinks.
Our room had great view, but seems not very many do. Our room had plenty of space for our family of 4
For hotel rate, you would think the "complimentary" breakfast would include hot chocolate.
No lift to top floor. cold shower. very bad bed.
A pleasant hotel to stay at with friendly waiting staff.
Chaotic check-in / check-out, with original e-mail reservation lost. Then tried to charge a higher rate, and capped it all by telephoning the next day to make a 'no show' charge for not having arrived as booked!
Bedrooms were adequately furnished, & very clean
Reception areas are in need of refurbishment, staff were polite but didn't provide the service you would expect. The Bar was closed at 10pm, and we were told we could take drinks to our room!
Hotel was clean and rooms had been newly refurbished.
No information in room of fire exits and meal availability. No warning about scalding hot water. Poor food at breakfast and poor availability after a coach party had blitzed the breakfast room. Quality of food was poor. Tv had hardly any choice of programmes despite the only information in the room advertising all the available tv channels, we could only receive about 4. Room was located at back of hotel up many stairs and corridors.
The internet booking was not registered in the hotel and that was really bad. Curtains in dinningroom can get attention, little sloppy.