Car rental at Franklin Chess Lamberton Airport
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Franklin Chess Lamberton Airport car rental reviews and directory
Enterprise Rent-A-Car
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Best rated
6 locations in Franklin Chess Lamberton Airport
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Reviews
10.0 Wonderful
Nov 2023
2.0 Poor
Oct 2023
10.0 Wonderful
Jun 2021
Pros:
Staff was helpful.Cons:
Day of return only one staff member on duty and she was busy cleaning a returned car. Once she waited on me she was extremely helpful and professional. I did not get her name but, I would like to compliment her for help.2.4 Poor
Feb 2019
Cons:
The staff. They were very rude2.0 Poor
Jun 2018
Cons:
Soooo, you want to know how my Enterprise car rental was, humm. Well actually, it wasn't. There was no car there for me. I produced my reservation, it didn't matter, no car for me. What amazed me was that, although my world had just come crashing down around me, the associate at Enterprise in Cranberry, Pa took it to be something which can't be helped, clearly not his fault. He explained they tried to call the number listed for me but there was no answer. I asked the number, it wasn't mine. It was of no concern to them that I had people coming in to pick up, that there is no taxi service in my home town or any other rental car facility for 90 miles as far as I was able to determine. I then called Enterprise customer service and was directed to a supervisor. With a seemingly inordinate space of time wasted, she... as it turned out was merely filing a complaint form so that “corporate” could see how many times this happens and possibly change policy if deemed necessary. But what about my car? She found me a car at the Pittsburgh airport which ironically was where I needed their car to drive to, 90 miles away so that wasn't any help. Ah ha, then, finally. She figured it out. It was my fault of course. She then switched gears and explained how it was actually YOUR FAULT! And mine for hiring a... what she termed “a third party reservation.” This debacle caused me untold difficulties but more then that, how do I put this into one word? I feel violated. Yes, I trusted you, I trusted Enterprise whom I've used countless times, once as resent as late April. And now I've lost that confidence along with the four irreplaceable days which my reserved car would have facilitated. My future plans now are aimed at doing what ever it takes to never require your services again.5.2 Fair
Oct 2016
Pros:
I liked that this time the person at Enterprise actually gave me a bit of a discount and basically free damage protection for my inconvenience.Cons:
Every time I rent from the Clarion, Pennsylvania Enterprise they do not have a car for me when I have reserved it. In the Spring, for instance, they gave me a Chevy Tahoe (the biggest car that exists practically) nearly two hours after I reserved an economy car because that was the only car on the lot. This time, I once again ordered an economy car and got a mini-van (again the last car on the lot) an hour and half after I reserved it. I had to cancel lunch with my 94 grandmother because of this delay. Their one job is to have cars ready for people when the reserve them. That is their only job.Hertz
No score available yet
2 locations in Franklin Chess Lamberton Airport
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Reviews
4.0 Mediocre
Aug 2023
10.0 Wonderful
May 2021
Pros:
The gentleman that helped me was fabulous.10.0 Wonderful
Jul 2017
Pros:
Pickup and dropoff were great. We got a free upgrade on car type because they didn't have the smaller car we wanted, which was awesome. The people working there absolutely went above and beyond our expectations and we are so thankful for the quality service!Cons:
Fair warning--there is a $200 deposit that Kayak doesn't tell you about, so be prepared for that. Also, if you pay by debit card, they have to run a soft-credit check before you can be approved. Trust me when I say this, if I can get approved, anyone can :-)Avis
No score available yet
One location in Franklin Chess Lamberton Airport
Priceless
No score available yet
One location in Franklin Chess Lamberton Airport