Clean, comfortable rooms, nice cafe, lounge area, good breakfast with friendly staff.
Out door fire pit and double head shower
ALL of the above.
There wasn't any free coffee in the lobby for guests.
The location. Close to I-85.
No free breakfast.
The water pressure was awesome!
The bed was a bit hard, but the rest of the room was great.
Their written policy on quietness,
Everything was wonderful I really enjoyed my weekend there I recommend this hotel to any one who is looking for a good hotel the staff was friendly
There is nothing that I can say was bad about this hotel
Great location for my business trip.
Tub and shower was broken and should have been noticed before this. If the maid cleaned the room, it would have been noticed. Had to pack up and change rooms. Was inconvenienced and no offer to make it up.
Really clean and spacious..LOVED the balcony!
No breakfast and had to pay for everything ..at that price it should have been included
Clean modern facility with good room and meal choices
I don't usually put 10's for ratings, but everything was excellent! The lobby area was newly redesigned, spacious, warm and inviting. Desk clerks at checkin and checkout were helpful and friendly. Our room was perfect.
Cleanliness, facilities and amenities.
The public space redesign was very nice. Also the friendliness and care of the front desk staff was commendable.
Lack of staffing. Too many duties for the front desk staff during non peak hours. Front desk woman was polite but obviously over tasked. She was asked to work the front desk while being expected to perform room service also. Note: She never complained.
Staff was friendly and attentive
The temperature control in the room is tricky. We could get super cold, or uncomfortably warm through the night, there was no happy medium.
The rooms have been recently renovated and were, overall, in good shape.
The lobby is under renovations (which will have a nice end result), and the toiletries set only had shampoo, conditioner and soap. No lotion or moisturizer.
Hotel is under construction. Staff was hard to find due to the construction. The breakfast was the best of any hotel and it was free. Hot eggs, sausage, and waffles. Full breakfast.
The construction made the front desk hard to find, maybe some signs posted would help.
It was quiet
No Jacuzzis...could be a more soft bed...friendlier people that work there
We could not sleep, there was so much noise in the hallway during the night. I found out there was a drunken wedding party that the staff refused to call the police on!
We arrived late in the evening, checked in and went to our room. I had reserved one room, two queen beds and there was only one bed. I returned to the front desk, having left ALL our stuff in the room. I presented the clerk with my online confirmation and she stated their system showed only one bed for the reservation - after reviewing my confirmation paperwork she graciously changed us to a 2 queen size bed room. The kids were hungry and I obtained a sandwich and drink for them to split; had it put on our room tab. They were still hungy so I purchased two more sandwiches - cash payment. The next morning, the three sandwiches and one drink were on my room tab. I presented the situation and credit request to the morning shift staff and they immediately credited my credit card. The pool was great for the kids, hot tub a little too hot, and continental breakfast was okay. You are given the opportunity while perusing the buffet to purchase the buffet for an additional fee - not too keen on that. However, the wait staff were very attentive and pleasant. Overall, a very nice stay with superb staff!
Spent one night here and had an exeptional time. Very clean and quiet. Very easy check in and out process and breakfast was great. Will definately stay here again when I'm in the area.
On the day of arrival, I was phoned and told that due to water damage I would not get the 3 double queen rooms that I reserved. Instead I would get 3 king rooms with a fold out love seat. These accomodations worked out for us because we were 3 couples with kids. For our trouble, we were all treated to the breakfast buffet which by the way was excellent. The room was very clean, the bed was very comfortable, and the staff was very friendly. This place was a breath of fresh air following an awful hotel experience the night before.
Great Hotel; fast check in ; nice people ; good hot tub next to pool; could have been hotter; typical exercise room; great coffee; beware, full breakfast is extra; I thought was included when reserved
Only down is was I asked for a smoking room and was given a non smoking room. Upon asking about this at the front desk they simply sent me an ash tray. No problem with me but the next person might not enjoy.