Sutherlands is a hotel in Gateshead, Tyne and Wear, just a 8 minute drive from Newcastle. On site facilities include, a Bar & Bistro open late, childrens entertainment, with various evening events and entertainment throughout the week. Our 12 hotel rooms provide you with personal customer service and relaxed atmosphere. We are a vibrant hotel, a destination venue catering for all facsits of entertainment and leisure. Each room comes with ensuite, flat screen TV and discretionary room service. Newcastle/gateshead boasts great high street shopping, theatre, arts, culture and an extremely lively nightlife scene. The hotel is 8 minutes from Newcastle Central Station, and a 15 minute ride from Newcastle International Airport. Which means you couldnt be in a better position to visit all this great city has to offer whether your visiting family, partying with friends, on a romantic break or a quiet retreat, newcastle/gateshead is the place for you and Sutherlands is the place to stay.
The staff were friendly. I stayed the week end that we had a lot of snow and two of the staff took my bags out to my car and cleared the snow off for me and made sure that I was OK. Breakfasts was very good, lots to eat if you like a big breakfast.
Management were really very helpful, food was very good and for once the pillows were very comfortable.
Excellent breakfast, comfortable bed, spacious room, great bath. Interesting discovery in washbasin was that red means cold and blue means hot water!
Lack of choice in bar - several different brands of fizzy dishwater and no real beer in sight. Constant "music" playing throughout the public areas. Free Wi Fi Internet connection is a great facility but it was so slow that it was virtually useless and could do with an upgrade.
The rooms were lovely, you couldn't hear the music from downstairs.
The bed was far too short, for being only 5"6 that wasnt too good. Width size was great though!
The hotel room and en-suite were beautifully appointed. The decoration was of the highest standard. The king size bed was extremely comfortable. Breakfast was very enjoyable with a good choice of food available.
The only bad point was that outside our room (room 3) there is a seating area with chairs and table and we found that people gathered there to chat in the afternoon - when we were trying to nap - and in the early morning (8.30) when we'd have liked to sleep longer.
The staff were very helpful and bent over backwards to please.
Very cosy and recently updated. Staff were very friendly and helpful. Walk-in wardrobe, walk-in shower and bath in the room.
There was a separate bar for residents that was never open. The food in the pub was not up to much. When we came back to the hotel at about midnight we had to ring the bell or ring a mobile number to get in, it was more like a pub with some bedrooms than a fully functioning hotel.