All rooms have private balconies overlooking river Downtown location w/trolley stop, One outdoor pool and 1 hot tub 27 cable TV and VCR in all rooms All rooms with micro/fridges, coffee makers, hair dryers Complimentary continental breakfast Dollywood discount tickets Walking distance to aquarium and several local restaurants Complimentary paper - local calls - parking Pets not accepted at property- Sorry for the inconvenience
The only good thing was location, as its right when you get into Gatlinburg from the north.
Everything about the room was bad, the comforter was as thin as a sheet there was a stain on the actual sheet. The bathroom was so small you were sitting against the wall. Add in the fact of water stains and worn out wood trim we felt like this was an extended stay motel or something. It will never be worth the price, it needs remodeling oh and as you sleep on the first level any and all plumbing above you, you get to hear all night. As for a Days Inn this might be my worst experience ever.
Great location, price and most of all, there were not any bugs. That's the first thing I check for. The gentleman at the front desk was super nice and the breakfast was okay, pretty much the same as every other hotel. Breakfast/check in area was clean & nice to sit in. They have a great spot to sit around a contained fire and look at the beautiful river at night.
The carpet was torn and a bit dirty, and the couch was dirty and worn. It definitely could use updates, but then they would probably charge more...
Beds slept pretty well.
The chimney had a strong odor. It overtook the room at times. We had to check out early and none of the staff members knew what to do.
I can't tell you what I liked because when we arrived two hours behind schedule due to car trouble, the office was CLOSED. We tried to call but got No answer. I checked their rules about check in and didn't see where we had to be there before 11pm. We were considered a no show, didn't even stay there, but they kept my money! So very glad we missed this location, because we were made to search elsewhere for a place to stay and we found our forever place to stay. Edgewater is the best. So I guess the best part of this situation is we found a MUCH nicer place to stay for $10.00 more and the place was perfect for us. Loved Edgewater.
I didn't like the fact that they kept our money and wouldn't reimburse us because their lobby closed at 11pm. NEVER will I stay at another Days Inn for as long as I live. If they allow people like this to run their hotel, then I have NO interest in ever being a customer of theirs ever again.
The bed was rather hard. I had to wait while they cleaned my room even though it was after check in time.
price and location.
facility needs update.
My wife and I had a room with a private balcony overlooking a small river. We were there to see the smokey mountains in fall and liked that this hotel was close to everything. Saw they had a nice sized pool but it was outdoors and a bit too cool for two people straight out of Florida.
Didn't have any complaints.
The staff were very accomidating
The bed was uncomfortable, bathroom was the size of a closet, tub very slippery (not good for someone with recent back and shoulder surgery) room would not stay constant temp. Floor in bathroom very slick when wet. Shower didn't have an anti-scald feature. Overall not a pleasant place to stay for our anniversary weekend.
The view of the river
The lack of staff help, leaking toilet, lack of heat & the old decor. The staff didn't answer the phone most times.
I liked to see they are finally fixing up the bathrooms. They keep the outside and landscape very nice.
They could use some new towels. Some are extremely used and worn out. They could also scrub the bottom of the tubs to get the black off. But I find that in most hotels. And could use new toilet seats.
Bathroom was very small.
Hearing the river from our room.
Seeing the street right across the river. Thought it'd be river view only.