|General||24 hour front desk, Air-conditioned, Complimentary breakfast, Cribs available, Express check out, Hot tub, Laundry facilities, No smoking, Non-smoking rooms available, Parking (free), Pool (outdoor), Storage available, Washer/dryer available in-room, Wheelchair accessible|
|Internet||Internet, WiFi (free)|
|Policy||Pets not allowed||Landmarks||
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Good, 452 reviews across the web
|Beds||72% said the |
|Service||91% found the |
|Reception||70% said the |
|Grounds||Pleasant grounds. 71% positive comments.|
|Hotel||Hotel is ok. Only 69% positive comments.|
|Room Cleanliness||Only 63% said |
|Breakfast||57% found the |
|Hotel Building||Terrible building. 68% did not like it.|
|Room Size||67% said |
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We liked nothing had to change rooms three times bc they were dirty bad smells stuff on curtains hairs on pillow and under sheets as well as bath and toilet horrible experience
Nothing to see here it's a plain jane rundown hotel breakfast was subpar no eggs out of orange juice biscuits were hard . Hotel shows it age and I do nt recomend hallway wall were scuffed bad and in serious need for repainting as well as doors.Nothing to see here it's a plain jane rundown hotel breakfast was subpar no eggs out of orange juice biscuits were hard . Hotel shows it age and I do nt recomend hallway wall were scuffed bad and in serious need for repainting as well as doors. The balcony door on the outside was coming apart at the bottom We liked nothing had to change rooms three times bc they were dirty bad smells stuff on curtains hairs on pillow and under sheets as well as bath and toilet horrible experience and stayed at way nicer for the money
No Do not Disturb sign. No alarm clock and entry area was too compact
Quiet, beside the river as advertised, great location for getting out of town quickly.
I liked the location.
it didnt have an indoor pool .and i didnt like the location of the elvators .For the price i paid for the room it was great .
parking closeness.Above average for the area.
It is a good location to start the strip in Gatlinburg
The breakfast is not good at all, nothing but junk food, juice was not kept up with the biscuits were cold and overall a terrible breakfast compared to other hotels I have stayed at!I love the location and the rooms are decent for the age of the hotel but the breakfast is not worth the time. It is very unhealthy and was poorly kept up with for the hotel to be at full capacity.
Very old bathroom and bedroom. Needs a total redo.
Beside its location There was not much to like about this place
If I had a choice I would have asked for a refund and go to another location Reason - Lack of cleanliness throughout the hotel, Smelly room and elevator area Not very helpful staffThis place will give Priceline a bad name Should not be offered on your site at all No star for this hotel
Loved the balcony over the river, the king bed and the fireplace in the room. The bed was actually very comfortable. Nice fridge and microwave in the room was an added bonus. Breakfast was okay.
The hotel was old and common areas were not clean. I did not like the small square pillows on the king bed.The hotel was quite a distance from the area of town where the restaurants and attractions were. There is a trolley that runs cheap and is slow and there are 6 lines running so if you get on the wrong trolley you are hostage for an hour.
Being on the river and location.
Staff was a little rude asking us to move our truck just because it was big. Also a mixup when we checked in. We told them my brother would be checking in later but they still made him go down the street to check in and gave the wrong room number insteaInstead of the new room they gave him when we checked in. No one wanted to accept responsibility for the mixup.