|General||24 hour front desk, Air-conditioned, Complimentary breakfast, Cribs available, Express check out, Laundry facilities, No smoking|
|Services||Airport shuttle (free), Business center, Laundry service|
|Internet||Internet (free), WiFi (free)|
|Policy||Pets not allowed|
the parking was icy and had lots of snow.I like the hot breakfast.
Spacious very nice breakfast
Maids woke us pounding on door to see if we had checked out. Along with other guests. Not enough tables for breakfast for size of hotel.
Very clean and comfortable. Manager waved water park fee.
water park is really neat for kids to wear them out after a day in the car; breakfast; staffnot a comment about the hotel, but the town smells like gasoline, maybe from the nearby refineries or mining?
The hotel met our expectations and the breakfast was more than acceptable. Overall it would have been a perfect experience with one exception. (see the 'did not like' section)
The majority of the water park was shut down and when we expressed our displeasure with this situation (because we switched hotels just to have access to the park) no attempt was made to compensate us. We had 3 little kids who were very disappointed.If the pool had been working, or the management had compensated us for this inconvenience, we would have had an enjoyable experience. However, it is very poor customer service to not only fail to make your customers aware that a major component of the hotel is broken, but to not offer any compensation, even 10% off the stay to remedy this short-coming. The facilities were perfectly acceptable otherwise, but the overall experience was severely diminished by the poor action taken by the management.
Didnt have our joining rooms but they upgraded our room to suite for fee! Was a really nice room. Appreciated having a mini kitchen and extra sitying area.
Think it was rediculouse you had to pay to get in water park. We just ised the hot tib for half hour and still payedRates were good. Morning breakfast was nice to have and the rolms were clean.
Super clean, wonderfully accommodating staff and a fabulous water park for the kiddo
Not one single thingThis hotel is clean with the right touches of high end- the bathroom had plenty of space for our toiletries, the water pressure ant hoy water were great, and the beds/pillows were super comfortable. Very conveniently located near restaurants and where I needed to be for the weekend. I will stay here again if I am travelling to Gillette!
The room was one of the cleanest I have ever stayed at.This hotel was extremely clean. The staff was very friendly and helpful. The hot breakfast was great. We were traveling with a toddler and they had so many options for him. We highly recommend staying here.
Rooms are nice. Staff were friendly.
Upon checking in there was only one staff on hand. Had to wait 15 mins due to being on the phone taking reservations. Also they gave me the wrong room, but they did correct it. One thing that should be done is eliminating wristband cost to use the pool.I would definitely recommend this hotel.