Previously had a poor meal in the a joining Pub. This time, the every thing very good. Staff very help full and friendly. Would stay again but!
The heating had a fault, so room cold on arrival. Reception brought a free standing elec heater. First impressions are what you keep in your mind. It was cold!
The staff were all helpful and keen to give good service, especially the Breakfast and Dinner staff
Soud proofing between rooms
no bath only shower. other guests making noise at 1 in the morning returning to their rooms
The staff were all very friendly and helpful, both at the reception and at breakfast. The breakfast menu and cooking was excellent. Iloved the bacon! The decor was interesting.
The shower head was fixed which meant it was difficult to shower and not get my hair wet.
Nothing really stood out.
The service in the restaurant for dinner was shocking. The staff were not really interested in providing a service.
Friendly welcomoing service both in hotel and restaurant. Breakfast excellent value. Room clean.
We booked a twin room but were given a family room with a double bed and a sofa bed which my husband had to use with much discomfort.
We arrived tired, but everything was done to see that we were ok.
The disabled room we requested had a standard but [seemingly] low toilet. a bit difficult when my wife needs a high seat.However we coped.
Very Friendly and very helpful girl (May) at reception
Wi-Fi was not working but was quickly sorted
Very pleasant welcome. Well located to many venues in the area. Staff made us feel very welcome, which was great as we had had a very long and tiring journey from southrn Germany and the weather had been bad. Room was warm and welcoming, which was very much appreciated by us both.
None although it would have been a good idea to salt outside of the hotel when it iced up in the morning and evening.